Villa Leonhardi im Palmengarten — Restaurant in Frankfurt

Extremely unwelcoming experience, will not return!!

Thankfully I'm not a paying customer.

I had a very disappointing experience today at this establishment. I was standing outside to take a picture when a waitress abruptly and aggressively shouted that they were already closed. I calmly replied that I wasn’t trying to go in, just taking a photo, but she continued to repeat, loudly and with hostility, that the place was closed.

I tried to clarify whether the outdoor area was off-limits after hours, but she wouldn't offer any explanation, just kept yelling "It's closed" in an unnecessarily confrontational tone.

This kind of treatment toward a visitor, especially at a location like the Palmengarten, which is supposed to be welcoming, is completely uncalled for. Based on this unpleasant interaction alone, I will not be returning, and I’ll be advising friends and colleagues to avoid this...

"I recently had a disappointing experience at this coffee shop. When I ordered a large American coffee, the older woman serving me was unfriendly and seemed to intentionally give me a smaller size. Her response was unpleasant, and I felt treated unfairly, especially since she had given a larger size to a couple before me. The staff seemed unenthusiastic and unfriendly, which made the atmosphere feel unwelcoming. After finishing my coffee and wanting a second one to take away, I asked for a large American coffee, but she again gave me a small size. This experience left a bad taste, and I'd advise others looking for a pleasant 'fika' experience to consider alternative coffee shops or...

What a shame. This is NOT a restaurant at all. Maybe this was a good Italian restaurant in the past but not anymore. It is just a very very poor cafeteria. When we went there the tables were dirty and the staff provided a cloth so we would clean the table ourselves!! There is NO service at the tables and the food available is very very limited: some paninis, a few cakes and canned sausages. Terrible service. The building is just lovely but it is sad that they are just wasting...