Meliá Frankfurt City — Hotel in Frankfurt

My experience with this service was extremely disappointing and unsatisfactory in several aspects. Not only was I charged significantly more than a friend who booked just a few days before me, which I consider unfair, but I also encountered several issues during my stay. To start with, upon arriving at the room, I found that the bedsheet was dirty, which is unacceptable in any lodging establishment. Additionally, my reservation was for three people - two adults and one child - yet no extra bed or towel was provided to accommodate our group adequately.

To make matters worse, the reception staff offered no helpful guidance during check-in, including the Wi-Fi password, which I requested but was not provided. The lack of communication and attention to detail from the reception personnel only heightened my dissatisfaction with the service provided.

In summary, my stay at this establishment was marked by a series of inconveniences and failures, culminating in an extremely negative experience. I do not recommend this location to anyone and hope that measures are taken to improve the quality of service offered to customers.

In addition to the aforementioned issues, it is important to highlight other significant deficiencies of this establishment. Firstly, the absence of a concierge service is disappointing, as one would expect at least some form of assistance to make the stay more comfortable and convenient. Furthermore, the lack of designated personnel to assist with luggage is unacceptable. There was no offer of a luggage cart or assistance to transport it to the room, which is a basic service in many hotels.

The behavior of the staff also left much to be desired. In addition to not providing adequate guidance, as mentioned earlier, their lack of politeness and courtesy was notable. Instead of providing a hospitable experience, the reception staff acted extremely rude and indifferent.

These failures in various aspects of the service provided highlight the complete lack of commitment of this establishment to customer satisfaction. My stay was marked by a succession of inconveniences and frustrations, and I do not hesitate to discourage anyone from considering this location for...

I am compelled to share my harrowing experience at Melia, which I can only describe as a terrifying ordeal that has left me shaken to my core. My recent stay at this establishment was nothing short of a disastrous disaster, and I feel morally obligated to recount my woeful tale.

From the moment I arrived, ominous signs began to emerge. The receptionist wore a sinister grin, and the lobby had an eerie stillness that sent shivers down my spine. Little did I know that this was just the beginning of my nightmarish journey.

Upon entering my room, I was greeted by an unsettling darkness that seemed to devour any trace of light. The decor was a chaotic fusion of clashing colors and patterns, creating a disorienting atmosphere that felt like a descent into madness. The bed was so uncomfortable that it felt as though I was sleeping on a bed of nails.

But the true horror began when I attempted to take a shower. The water alternated between scalding and freezing without warning, subjecting me to an agonizing baptism of temperature extremes. I narrowly avoided being scalded alive, only to be doused in ice-cold water moments later.

As if my physical suffering wasn't enough, the hotel's restaurant served a meal that can only be described as a gastronomic abomination. The food was both undercooked and overseasoned, leading me to question whether the chef was an evil culinary genius or just completely inept.

The true climax of this nightmare came when I received the bill upon checkout. To my horror, the charges were wildly inflated, including mysterious fees for services I had never requested nor received. It was as though the hotel had orchestrated an elaborate plot to rob me blind.

In conclusion, my stay at Melia was an excruciating ordeal that will haunt my dreams for years to come. I implore anyone considering a stay at this establishment to run, not walk, in the opposite direction. This hotel is a chamber of horrors, and I can only hope that my dramatic recounting of my experience serves as a cautionary...

This should be named a 5 star hotel way better than 5 star hotel s,If you are looking for a hotel with the word perfekt then this is the hotel l had my birthday get away here with my girlfriends and the hotel is just digital everything is digital,perfekt service,loved it so much.The rooms are very big there like a suit and you get to see the beautiful view of Frankfurt.What they do when you arrive they attach your credit card and incase you order anything from the bar,restaurant of extra drinks at the hotel they will deduct at once as you check out,they have a nice bar and restaurant on the 15th floor you eat as you see the beautiful view of frankfurt.Dont hesitate book and you will not regret.the only thing is that you have to pay give taxes of about 4 euros as you check out and when you check out as one person you pay less as you would check out as two people.The hotel does not having a swimming pool but has a sauna for both men and women,the sauna is near the gym at the gym they have some apples and drinking water, workers speak both English and German,There also lots of beautiful restaurants around the place.loved it.Edit 04.06.23. They also have rooms for special needs people l happened to sleep in one when l visited and it was so big and also very nice.1st July l encouraged my girlfriends and we came here for a girls get away birthday,l told them it was my girlfriends birthday and they gave her to sleep in a suit and even gave her a bottle of wine.There customer care is pefeckt and there so understanding,we took two bedrooms,we brought our friends birthday cake and they helped us to keep it at there restaurant.My friends loved it and this is now our hotel when we happen to visit Frankfurt.My girlfriends forgot her expensive soaps at the hotel and they helped us send them to my adreße very lovely people and so...