L'Osteria — Restaurant in Lübeck

Oh dear, where do I start? To be fair, the food was pretty good. My problem is with the service; if I've had worse, I can't remember it. So, walked in and was told to sit anywhere. Found somewhere to sit and was promptly told I couldn't sit there. After about 10 minutes of sitting at my new table I was given a menu and ordered beer and Gnocci. Would have hoped to have got my beer before the food but when the food did arrive there was no sign of the beer. Waitress apologised and went off to get the beer. "She'll be right back" I thought but this turned out to be a bit optimistic. Another 15 minutes later I'd finished my Gnocci but still no sign of my beer. Okay, I thought, I'll just get the bill. After 10 minutes managed to get hold of a waiter who told me to go to the till where I found the beer was still on the bill. "I'm not paying for that", I said. After a brief discussion where the waiter pretty much accused me of lying the waiting staff disappeared inside and reappeared after 5 minutes with a cursory apology. A lot of grief for one...

Hello,

In October 2021, I visited L'osteria Lübeck twice and was greatly impressed. In April 2024, my family and I embarked on a trip to Germany. Despite our route being Hamburg-Schwerin, we drove an hour to Lübeck so that my family could also experience the flavors I enjoyed so much.

At around 18:00, during a relatively uncrowded period, my spouse, son, and I placed an order for three pizzas. Upon noticing that orders for customers who arrived after us were being served, I alerted the attendant waiter after 40 minutes. Subsequently, after another 15 minutes had passed with no sign of our order, I brought it to their attention again. In total, we waited for 1 hour and 2 minutes for three pizzas.

For me, this level of service and approach was deeply disappointing and saddening. I truly condemn an establishment that lacks any approach to remedy such situations. I do not anticipate revisiting...

Last night we were in company of family we haven't been seen for a while, six in total. My wife asked in her best English if there was a table for 6. And we were ignored the first time. The second attempt I went with my wife and we were told there was a table at the far back and to take it or leave. Than when our drinks were served the were just placed in front of my mum in law and we were left to serve our own. When our pizzas arrived, 3 large pizzas 40 cm in diameter, the were served on huge plates that didn't fit the table. The were almost put on each other if we hadn't said anything. Our pltes were t small for the slices, cause of the ray of the pizzas. There was only one stafmember who tried to serve u properly all other staf refused to speak any other language than German. What did we wrong? We ate and went after paying, but without any tips. Conclusion a total fail of...