AMARi | Kantine & Bar — Restaurant in Munich

Rude Waitress Ruined Our Morning

First of all I’d like to start by saying I have a lot of respect for people who work in service. I have been to many places in Munich and I always try to leave a tip and smile 10x when crew is nice to me. I think having kind staff is the way to make a place better than others. I’m only writing this review because I felt so mistreated that I had to.

During our visit, there was one male waiter and 2 female waitresses. Unfortunately one of the female ones completely ruined our day by being absolutely and openly rude to us. I will explain what happened in detail below, but no one goes out for a coffee and pay for visiting a place just to get treated like trash, and I find this unacceptable. Human decency is the bare minimum when working a job that involves humans.

I came in without a reservation, and a nice waitress told me I could go to the window seats at the back on the right side, behind the coat hangers, since no other table was available. I accepted, and sat there for a while waiting for my friend. Then, I saw a family leave theirs, so I went back and asked her if it’s okay for me to sit there instead (window seats were facing outside, and I was wearing a skirt, which made it hard for me to sit comfortably). She replied very kindly and said yes. So I brought my coat and bag to this new table. This is where the “mean” waitress first saw me, and she already had a look on her face that was unnecessary. She asked with an attitude “do you have a reservation?”. I said no but your colleague told me I can sit here. She said she will quickly check if it’s actually free and get back to us. After a while she came back and said that table is taken in 20 minutes, and said we could sit on the couch if we’d like. We said okay and moved there. This is the start of the point where I don’t understand why she behaved like a complete villain towards us. She took our orders with a disgusted expression on her face, then when she brought my matcha latte, she threw the napkin my way. The male waiter who brought the hummus a bit later, was completely kind. So we tried to ignore her behavior. Then when we were done eating and drinking, we wanted to pay, got her attention, she said ok, but kept ignoring us and not bringing our bill for 45 minutes. So we stood up and decided to just pay at the bar. They had to call her over for us to pay (I guess because she is the one who was taking care of us, she had to write the bill etc). We obviously did not want to tip her. We paid separately and as we were leaving she said, in a loud and openly sarcastic way “i hope the rest of your days goes AMAZING”. We were shocked, and I said “yours too”. Then we left. I think I’m never coming back to this place because I’m absolutely traumatized. I have never met someone as rude as her, we did not say anything back to her other than this “you too”. I know this review does nothing but I can’t believe a person gets to work here by being a complete...

We visited around 3:30 pm and, unfortunately, there weren't many food options available at that time, which is understandable. However, the first disappointment came when we had to ask three times for water for our dog, who was clearly very thirsty.

As for the food and drinks, I ordered the broccoli soup and hummus with homemade bread, while my partner had some fried balls. The broccoli soup was completely bland, lacking any flavor. The hummus was good, but the bread was dry.

The service was a major letdown and really frustrated me. We asked for wine and were initially told they had some, but then they came back saying they didn’t. We ordered another kind, only for them to return again saying they only had one glass left. They charged us for 0.2 liters but brought us 0.1. On top of that, after we were almost finished with our meal, they finally asked if we needed salt or pepper. It took 20 minutes just to get our drinks.

We also ordered dessert and coffee, but after the coffee arrived, we waited a long time for the cake and my partner had to get up and ask for it because no one responded to us, despite trying to get their attention.

Except for one friendly, experienced waitress, most of the staff seemed to be young and inexperienced, which contributed to the poor service.

We won’t be...

Letzten Freitag hatte ich das Vergnügen, eine Art Test für Flexibilität und Gastfreundschaft durchzuführen – unfreiwillig, versteht sich. Wir hatten im AMARi einen Tisch für acht Personen um 18 Uhr reserviert. Geplant war, dass diejenigen, die noch Zeit haben, sich treffen, um eine Kleinigkeit zu essen und zu trinken, bevor man gemeinsam zum Basketballspiel aufbricht. Die ursprüngliche Gruppe war überschaubar. Doch in der letzten halben Stunde vor unserem geplanten Aufbruch schwoll sie auf das Doppelte an, weil der Rest der Truppe, der direkt zum Spiel wollte, noch dazugestoßen ist.

Meine größte Anerkennung an das AMARi-Team, das in dieser unerwarteten Situation nicht nur die Ruhe bewahrte, sondern auch professionell und lächelnd Lösungen parat hatte. Das Team meisterte diese spontane Herausforderung mit absolutem Bravour. Sie wirbelten lächelnd umher, ergänzt um eine nahezu zauberhafte Fähigkeit, Stühle und Tische herbei zu „beschwören”. Es war, als würde man zusehen, wie ein Tetris-Meister auf mysteriöse Weise jedes Stückchen Raum optimal nutzt. Trotz dieses logistischen Abenteuers war der Service ungebrochen aufmerksam und freundlich.

Das Ambiente verdient ein besonderes Lob: Die warme, einladende Atmosphäre des AMARi macht es einem leicht, sich wohlzufühlen. Die geschmackvolle Einrichtung und die sanfte Beleuchtung schaffen eine perfekte Kulisse für jedes gemütliche Treffen.

Auch die Getränke waren hervorragend. Egal welcher Drink – die Qualität war bemerkenswert und hat unser Treffen umso angenehmer gestaltet. Die Drinks der Nachzügler wurden auch sehr schnell serviert, so das wir pünktlich und ohne Eile und Stress zum aufbrechen konnten.

Vom Essen waren wir ebenfalls begeistert. Die Gerichte schmeckten nicht nur fantastisch, sie wurden auch mit spürbarer Sorgfalt zubereitet. Die Frische der Zutaten und die liebevolle Präsentation machten das Mahl zu einem wahren Genuss.

Ich empfehle wirklich niemandem, uns dies gleichzutun, aus einer Reservierung für acht eine Gruppe von sechzehn zu machen, denn das AMARi-Team hat zwar einen grandiosen Job gemacht, aber es ist sicher nicht der Standard, den man voraussetzen sollte. Dass sie es meisterhaft geschafft haben, zeigt nur, wie außergewöhnlich das Personal ist.

Ich kann jedem nur empfehlen, das außergewöhnliche Service bei AMARi. Ein großes Kompliment an das AMARi – für ihre Geduld, Professionalität und die Fähigkeit, unter...