Soy Vegan München

First of all the communication was terrible, the staff member helping us couldn’t speak a word of English, he didn’t even try to ask a colleage to help us, because we found out that other staff members could speak English quite well.

Secondly, we ordered the crème brûlée, we asked for no coconut, as I’m allergic to coconut. With his terrible English he told us that it was okay and we wouldn’t get cocos. However you guessed it already, it did contain coconut which ofcourse isn’t nice when you’re allergic.

Lastly, when we tried to pay we mentioned that it did contain coconut but they didn’t show any sign of sympathy and just blamed the colleague because he was new? Then they told me they only accept German card. (they could’ve mentioned before as we were obviously not German) Instead of compensating us for the bad service they just told me to use paypal and pay the full bill (which was pretty expensive). In my opinion not the right way to solve a problem, as nothing is solved, and I could’ve ended up in the hospital because of the allergy.