Fräulein Grüneis

We ordered food and drinks (Glühwein), drinks were served immediately, but food was simply forgotten. When we asked about it after 25 minutes of waiting in a cold, they realized the error and started doing it. We asked to fill out a couple of our drinks as a compensation, since all the drinks were already finished, but at first it was refused, then we were given one extra drink as if it was a big favor. I don't mind mistakes and anything can happen, especially when there are a lot of people, but after sitting so long in the cold I expected some understanding and having been served a couple of extra drinks as a compensation could have solved the problem. Therefore negative experience and negative review.