Indian Restaurant Samrat — Restaurant in Munich

INDIAN GUESTS TREATED POORLY I am on a business trip and wanted to try Indian cuisine and went to Samrat based on the overall positive reviews. My personal experience was less than satisfactory. I typically do not complain about bad food but it is unsatisfactory service that really bothers me. Let me quickly get the food quality out of the way first. I ordered vegetable pakoras (picture attached) which were simply dripping with oil and the cauliflower pakora had raw batter (besan) inside it. The main course was vegetarian thali. The roti and rice were prepared well. The vegetables were way over cooked, too spicy with just tomatoes overpowering any other flavor. Back to the service: It seems to be a family run business. I was served by a lady in a black dress. There was zero eye contact, zero smiles, zero pleasantries of any kind while I sat myself down. Even when serving me the meal, she literally looked the other way. I even said "thank you" to her but she never acknowledged it by as much as a look back or a smile. For payment, I asked her if they accepted a certain credit card. I asked her in English (because I cannot speak German). Then I asked her in Hindi (because the family was speaking fluent Punjabi amongst themselves, and it is very similar to Hindi) but she simply frowned and pointed a finger at me to go inside. I noticed the other server and the owner and none of them had a pleasant demeanor you would expect from someone in the hospitality industry. It is possible that they save this kind of indifferent/border-line rude behavior for fellow Indians (unfortunately, a common enough practice in the Indian restaurant industry outside of India) but it would be much worse if they behave like this with all their guests. Treat everyone with respect and make it an enjoyable experience for your guests.

P.S. I noticed looking at other reviews that the "Samrat Team" only acknowledges/thanks people who post positive reviews. All the critical reviews are simply unacknowledged. That should also tell you a lot about their professionalism or...

Pathetic experience.

I came to Munich and this was the first place I visited. It felt like a tourist trap because of the entire atmosphere around. The lady who took our order and served us wasn't a little bit happy to see us. There was only 1 table with locals there and we arrived as a group of 3. She wasn't professional and was talking rudely as if she was doing us a favour.

Another Indian couple came to the restaurant and she was talking to them in the same tone. However, to everyone's surprise she was happy talking to the locals. But she made sure that the two tables with Indians rethink about their decision to come there.

My friend wanted to use the restroom and she didn't even guide her when she was confused and kept looking at her. My friend entered the kitchen by mistake and then she came back and found her still looking at her. How pathetic is this.

10 minutes before closing the restaurant, while we were finishing up, she came to tell us that " you have only 10 minutes to finish, we are closing". And she wasn't polite in telling this. Even though we knew this because we checked the time and were there almost 45 minutes before closing, she never told us when we ordered the food. And we were not even keen on spending extra time there, given the atmosphere.

Another couple asked them to Pack leftover rice and she told them how do i pack this little rice. TBH it still was 1/3rd left.

Given all this, the food was okay and definitely average. Both the gravies Shahi paneer and chicken tikka were sweet. Dal was however good.

I would never visit them again would not recommend this at any cost.

They should learn about hospitality and basic social skills.

Sorry about the rant but the lady deserves to understand that she should treat people better in this...

Honest review from Indians- Worst experience of my entire Munich trip. Ordered 3 main course dishes, 2 of them were extremely sweet. Paid a hell lot of money for the food which hurt a lot but what was more hurtful was the behaviour of the lady serving the food. She was very rude from the beginning to end to me and my friends. At first we gave her the benefit of doubt and let this behaviour slide thinking she might be having a rough day! But then we saw her behaving extra friendly towards localities dining in with us. Another indian couple walked in and got the same treatment as we got. The restaurant was closing soon so she came and asked us to wrap up quickly not in a gentle manner but like with a “get lost” kind of attitude! The couple on the other table politely requested her to pack their rice to which she REFUSED saying “who takes away this little rice! This cannot be packed!” They paid in full for their food and were told the food cannot be packed! All of us let everything go at that moment given we were visiting a new place and as she looked like a motherly figure! Having that said, it is not something that you expect when you pay 75€ for food that is extremely sweet, food you are not allowed to pack and such rude attitude that spoils your entire mood for the day! Still confused why only indians were...