Nuernberger Bratwurst Gloeckl am Dom

Probably the worst place I’ve been to in my life. The staff are absolutely horrible. My girlfriend is German so it’s not even that the language barrier was an issue. It’s a long story so strap yourself in. Short story is that the customer service, in particular the culture the manager sets, is appalling.

We walked in and eventually got barked at to go sit inside because outside was closed (this is understandable due to the time however the way it was said was the problem). Once sat inside, we asked for two beers which came out half full. My girlfriend went to speak to the bartender about them and ask them to be filled up. However, he was very busy smoking a joint further in the back so she had to wait for him to finish this important activity before she was able to speak to anyone.

By the time he had finished, she was then promptly shouted at because apparently we had drank out of the beers and this was why they were so low. The waitress who served us initially told the bartender that we hadn’t as she had seen us and asked him to just fill them up. Captain customer service then waited for the waitress to leave before proceeding to again shout at my girlfriend about how she shouldn’t drink the beers and they wouldn’t be at such a low level. I would like to at this point mention that while I understand that in Germany, the beers generally come with a larger head, I may as well have called what was served to us an ice cream because the head filled 3/4 of the glass and settled into liquid to fill half of the cup (approx 250 ml).

Unperturbed by this incredibly pleasant experience, the two German gentleman who were sat at our table then asked us if we could smell what they could smell. I responded that yes it was quite evident someone was smoking weed nearby and my girlfriend said yes she had just waited for the bartender to finish his joint before she was able to speak to someone. One of these gentlemen then went to speak to the waitress to ask that it stop as the smell was filling the bar.

This resulted in the manager coming by about 5 minutes later and aggressively shouting in German at everyone at the table about how we can all leave if we don’t like it and culminated in the two Germans leaving while the manager continued to be aggressive about the situation. At one point, he was squaring up to the customer who proceeded to ask him to step away (in German but it didn’t take a genius to figure out what he was saying).

So after such a warm and hospitable welcome, we decided to finish the half beer we had received and just go on our way. Unfortunately, the waitress declared that they don’t accept card and we needed to pay with cash. Admittedly, we had none but there was a cash machine next door one of us could have quickly dashed to so we could pay. This was met with disgust by the waitress who said that she has no idea we would come back. We made the point that one of us would wait but she just spat an answer back at us that it was fine and we could use the card machine which was suddenly available.

This review will probably not make much difference given the location of the restaurant and that tourists will always be in abundance in the city, however I would strongly urge people to avoid this place as it is quite easily the worst place I’ve ever been in terms of customer service. Good luck if you go in there, you’ll need it.