Vinzenz Zöttl Bäckerei-Konditorei GmbH & Co. KG — Restaurant in Munich

I think the customer's perspective is nearly the same for this cafe.

The young lady was working alone at the front at 11 am on Saturday. She took my order (a sandwich) and I made the payment. Then she said that there were no more items left and made me choose an alternative instead. When I had just started eating the 'alternative', I saw that she was preparing the sandwich that I wanted. I finished the food but couldn't enjoy it.

Other customers had to wait until she tied the rubbish bag and went to the back. I didn't hear any water sound when she came back to pick up the bread that the customer ordered. (Thank goodness, she was wearing a glove, at least)

Sorry, young lady, but you need to learn customer service if you want to work somewhere dealing with customers all the time. I love Zöttl, but you destroyed my loyalty for...

Extremely rude and arrogant staff!

We were the only customer in the store at 2pm on 06.12.2022, but we were ignored completely by the young waitress. After we asked for her attention, she replied:“don’t you see I’m busy!!!” And then started to insult us!

To be honest, I’ve seen impatient staffs, and I’ve seen discrimination, but I’ve never seen such an open discrimination from a public business.

Hope your business will thrive. But I will...

It was near my hotel on my visit to Munich so I went in a few times. Every time the person serving me, who might be the owner, seems visibly annoyed with me and mad about my questions. On my last visit which will be my last I asked her if the strudel had any cheese. She clearly repeated “no cheese”. One look at it back at my hotel showed visible pieces of cheese. Thankfully I’m not allergic just a bit sensitive. No patience for...