Restaurant "Don Quichotte" — Restaurant in Verwaltungsgemeinschaft Ettenheim

Extremely Disappointing and Concerning Dining Experience - Our family dined at your restaurant on the 9th of July while staying at the hotel. Our experience was, frankly, the worst we've ever had. From the outset, our waiter, Boris, was hostile and unhelpful. When asking about gluten-free options for our son, who has Celiac Disease, we were curtly told "spaghetti or pizza." While his gluten-free spaghetti was acceptable, the rest of our meals were mediocre at best. Service was incredibly slow; Boris neglected to take drink orders and took an excessive amount of time to clear our table. The most critical issue occurred with dessert. Despite informing Boris about our son's severe gluten allergy, he was served ice cream with Smarties and a wafer containing gluten. My son consumed some before we noticed. When we tried to find Boris, he was nowhere to be seen. Another waiter was apologetic, but Boris never returned to our table to address the mistake or apologize. Waiting over 10 minutes for the bill, I eventually had to seek out Boris myself. He presented it with continued hostility and no apology. We were wrongly charged an extra €1 for "cream" on my son's dessert. When I pointed this out, Boris rudely slapped down €1 in change. The atmosphere turned incredibly uncomfortable as other staff members openly discussed us in a foreign language. The manager eventually came out, apologized, and adjusted our bill. However, my primary concern was not a discount, but to prevent other families with severe allergies from enduring such a dangerous and disrespectful experience. This restaurant clearly has systemic issues, as evidenced by numerous other one-star reviews. I deeply regret not checking them beforehand. The lack of care for a serious allergy is unacceptable, and the overall hostile service made for an...

We stayed at the hotel for 1 night and we thought eating Mexican would be the best choice for us. During the day we booked our table for the upcoming night, we arrived at the restaurant at 20:40 and we got a seat next to the entrance of the kitchen, nevertheless all the waiters didn’t seemed to notice all the people that were trying to order or to be served, included us. When we finally had the chance we ordered some drinks and we took Nachos and “Chilli con carne”. the nachos were soggy and in general was really poor ingredients, in general quantity and quality of the food was lacking. The worst indeed was the service of the restaurant, The waiter that served us, a bald mid-age tall man, from the moment we finally got our first interaction till the end of our dinner, was to be the least disrespectful and made us feel not welcome and he was visibly not liking what he was doing. At the moment of the check we ask for a food baggy to bring away the food that remained (we did not wanted to be wasted), the waiter came and slammed the take away bag on the table without caring. We did not have a good time and for us was a...

I recently dined and was extremely disappointed with the experience. From the moment I walked in, the service was appalling. The hostess greeted us with a cold, uninterested demeanor, and it only went downhill from there.

Our server took an unusually long time to come to our table, and when they did, they were incredibly rude and inattentive. Not only did they get our order wrong, but they also seemed annoyed when we pointed out the mistakes. Simple requests for water refills or extra napkins were met with eye rolls and heavy sighs, making us feel like a burden rather than valued customers.

The staff's lack of professionalism and courtesy was evident throughout our meal. At one point, we overheard a server speaking disrespectfully to another customer, further solidifying the negative atmosphere of the restaurant.

Overall, the rude attitude of the staff and the subpar service completely overshadowed the food, which was mediocre at best. I would not recommend it to anyone looking for an enjoyable dining experience. There are plenty of other places that offer better service and a more welcoming...