Terrible Experience – Overpriced, Rude Staff, and Misleading Policies

Our visit to Honey Beach Club in Colombo was an absolute disappointment. As a family of two adults and two young children, we went there for lunch and a few hours of swimming before our flight. What should have been a relaxing experience turned into a frustrating ordeal due to unclear policies, overcharging, and rude staff.

When we arrived, we ordered two main dishes, one starter, and drinks. However, we were then told that to use the pool, we had to order a specific Day Visitor package—one starter, one main course, and one dessert per person—at 6,500 LKR each. What they didn’t tell us upfront was that the food we had already ordered wasn’t included in this package, and we couldn’t cancel our original order even though the food took one and a half hours to arrive! By the time the food finally came, we barely had time to eat before heading to the airport, meaning we couldn’t even have the dessert that we were forced to pay for.

On top of this, the staff were shockingly rude. We ordered a cheeseburger for one of our children, specifically asking for it to be plain—just cheese, meat, and bread. When it arrived, it had mayonnaise spread all over both buns. When we pointed it out, the waiter laughed and said, “Oh well, this is how it is,” and refused to fix it. No apology, no replacement—just complete disregard.

The food itself was subpar. The pizza that the waiter recommended was easily the worst we had in our two weeks in Sri Lanka—undercooked, doughy, and far too salty. And this was just a basic Margherita pizza! We are not picky eaters, but it was nearly inedible.

To make matters worse, the final bill was much higher than expected because they tacked on additional charges and taxes that were not clearly explained at the beginning. The overall experience felt like a scam—misleading pricing, slow service, rude staff, and low-quality food.

The only positive part of our visit was the friendly and cheerful staff in front of the hotel who helped us park our vehicle. They were genuinely kind and welcoming—a breath of fresh air in an otherwise frustrating experience.

I do not recommend Honey Beach Club to anyone. Avoid this place unless you want to be overcharged, disrespected, and served subpar food.