Sharing this as a means to educate.

I travelled to Colombo Sri Lanka and stayed here at Hilton Colombo from Aug 26, 2024 to Aug 30, 2024.

I am from the Philippines and checked in this hotel around 930pm local time and was given room 1309. Below are some of my sharing:

1/ I lost money during this trip. Sadly a huge amount was taken from my wallet in multiple different currencies. I would presume that the person who took it had time to really go through the currencies in my wallet as the ones taken were currencies you can exchange locally in Sri Lanka i.e. USD, CAN$, Euro, etc. My wallet was not taken along with my IDs (thank God) as well as my Philippine Peso currencies (you cannot exchange this locally). I travel a lot and i sort of keep/collect different currencies from different countries and safekeep it in my wallet. This also serves as an emergency source for me in any situation that calls for a sudden need of cash when i travel. Sadly this is my first to experience such and that also in a 5 start hotel! Of course I reported it and as expected got a response that it was nothing from the hotel.

The lesson learned from this is DO NOT TRUST. On my fourth day of stay i went down to take the hotel usual breakfast and left my wallet inside my bag which is in the hotel room. I did not took it with me since i trust the hotel and its brand - which was a mistake. That morning when i went out of my room I came across with a hotel crew and requested to replenish the water and went down for breakfast. When i came back they did left new supply of water and services the room as well. It was also my mistake maybe why i did not use the safe inside the room. Honestly i never did in any of my travels - again because of trust, since i usually keep my important stuff - including my wallet - in my bag.

2/ Food service During the stay I always had breakfast in the Hotel and sadly the experience was not that great - at least for a 5 start hotel. on that 5 days every time there is only 1 guys preparing/cooking for eggs in which case there is always a traffic queue. In my experience I had in multiple occasions queued for my order of omelet eggs, came back and it was given to somebody else, so then I have to reorder again and spend more time again. Additionally, in all of these i asked that they do not put chili in the omelet - since i know Sri Lankan's love spicy foods - however in all servings they had chilis - so im not sure if they can understand well or because of the long queue or something.

Overall, it was just a very bad experience.