As I prepare to write a review of my Sunday Brunch at Badmaash, I'm trying to look for anything positive to mention, alas! there is nothing good to mention about this place or my experience. So let's start. I reach there at about 2 PM for my booking at 2:15 and viola, no one at the entrance desk to attend to you. I Enter the restaurant and go running around waiters/managers but none of them show any interest to my queries, disheartened I just wait near the entrance desk when finally, someone arrives to attend to me. Acknowledges my booking and takes me to my table which is located at one corner of the restaurant. When we enter, the DJ is playing some soft bollywood music which is quite enjoyable and easy on the ears. Wasting no time, I take a bowl of soup and wait for the starters to be served, that wait turns out to be endless!! Several waiters pass by our table with dishes in their hands but none of them even bother asking us. they go to people who already have their plates full but not sure why they were ignoring us, disheartened again, I start calling out every waiter who passes by our table with any dish in their hands and force him to serve us as well. And the stare/look, attitude of the waiters that I'm greeted with as I ask them to serve us was like as if I'm asking for free food and they're doing a favour serving me. Perhaps at places where you get free food, you might get a better treatment. Pathetic service, and even more pathetic behaviour of their waiters/service team.
Next, as I mentioned earlier, the DJ was playing soft bollywood music when we had entered the restaurant. So a group of people started dancing before the DJ, there was hardly any place and this was causing immense inconvenience to other customers, as the dancers had occupied whatever place was there to walk and move around. So if you want to go to the restroom, go to the buffet spread, you have to go through the crowd of people dancing, not the best thing to do with a plate of food in your hand. Hang on, it's not over yet. So I thought that the management would notice the discomfort being caused to other people and would try to discourage the dancing, but here, instead of toning the music down to discourage people from dancing, they encouraged the DJ to play dance numbers and increase the volume. So we had a large group of people now dancing and occupying whatever little place was present for walking, and you have a DJ, who's blasting out dance numbers one after the other at full volume. Music which was actually hurting my ears.Surely not a Sunday Brunch setting this!
I thought I was there to have a nice relaxing Sunday afternoon with friends over a good meal and this is what I get, loud music and a dancing crowd causing immense inconvenience to other customers. I mean this setting and atmosphere would have been perfect for a Friday or Saturday evening DJ night, but surely not for a relaxed Sunday afternoon brunch.
A Note to the management: There's a place and time for everything, a Sunday Brunch is surely not the place to encourage dancing and loud ear deafening music, specially when there is no dedicated place for dancing and immense discomfort is being caused to other customers cause of all this.
Coming to the food, it was just about okay, nothing great to mention of, would have liked a little more variety in the dessert section.
Lastly, for this terrible experience, terrible ambience, terrible service and just about okay food, they charge a fat Rs, 1,000 per person for the Sunday Brunch!!
PATHETIC EXPERIENCE, would never visit this place again and would never ever recommend...
Read moreThe place was overcrowded, and the service was so poor, a lot of the customers had to go to the bar afte 45 minutes of waiting to actually get their drink. All in all it was a nightmare.
The food menu is extremely limited. On top of that there were only 3 menu cards or so that were being passed from table to table. The server took away our menu when we just set it down, asking our friends for confirmation
Zero social distancing measures were implemented. The place was so overcrowded that people were literally falling onto our table. When we asked the staff to at least tell them to sit at their table, all they answered was, "We can't do anything" If you guys can't do anything about it, why are you letting so many people inside the restuarant when the ones who reserved tables are the ones to get the brunt of it?
The service was beyond horrible. The people waiting on tables were inattentive and kept mixing up orders. They didn't record the order so we kept getting 1 dish at a time, at 35 minute intervals or so. We were not served cutlery even after the food reached the table and it took us another 15 minutes to get a hold of a server to request for them. They mixed up the order, served fish instead of prawn curry, when we told them, they took the dish off the table and after 20 minutes come back with the same thing and say that prawn isn't available. Why was this not told to us when we were ordered? Also, the seafood served was stale fish. It wasn't cleaned properly and you the flesh was streaky and smelled like it was two days old.
If you guys are incapable of handling the customers, don't allow so many to enter. The number of people that had to get up from the table to ask the staff where there order was, was astounding. Extremely disappointed and will never be visiting again, neither will I recommend the place to friends and...
Read moreThat was my second time I went there and that's the worst experience which made me to write this. We bought token to get drinks and foods. The server for our table, in the beginning itself taken all our tokens by saying that he will calculate the token prices as per our orders.
Finally he said we have exhausted the token and have to pay additional ₹900/-. But I'm very much sure that we didn't purchase that much. While asking for the clarification he said the drink we bought was ₹300/- each but its actual rate was ₹250 from the counter.
Actually the server was about to cheat us, by understanding that I asked him to meet the manager, he took me to the bartender (by mentioning he is the manager) and saying something to him which I couldn't understand, by stopping their conversation I asked that guy about the price of that drink, he too told me it's ₹250 only.
Finally the manager (with white shirt) came to us and we explained about this issue. At the beginning he too didn't accept what we are saying and stood with that server side. Then he asked us to wait for a moment by signalling the bouncers not allow us to exit which we noted clearly (such a pathetic move).
Then he came with our bill and in that all the prices are clearly mentioned and he apologized for that and informed us that the server has informed him that we bought 3 more drinks additionally but now by checking our bill he accepted the mistake from their side. Really I felt worst on this and demanded to call that server now to raise my complaint on him. But the manager apologized for that and said they will take actions on that.
So whenever you are going there, try to get anything by your own or be cautious what you are ordering. Except this experience I may give 5 stars for the atmosphere and musics there which really makes us to feel more relaxed at...
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