Cilantro — Restaurant in Bengaluru

Located quite inwards, this restaurant is a part of the hotel, and is situated on the lower ground floor. Reaching it may be trickier, if you park your vehicle in the basement, since it's a huge compound.

Coming to the first experience, it looked like a premium place with fine dine kind of arrangement, until things moved forward. Also it was empty when we reached, and empty when we left. i am assuming the hotel guests must be availing room service, since there was no one in the dining room for the entire duration of ~3 hours. (1pm to 3:30pm)

One unique thing was table fan arrangement, since AC was either not working or not switched on.

Coming to the food and service, food is the only reason I could reach an average rating of 3. Ordered mushroom masala, paneer masala, fulkas, laccha paratha, fish fingers, chicken curry, veg lasagna, kathi roll, a few mocktails

We liked the food, both taste and quantity was good, but service was quite slow. So remember ordering everything in advance, if you are there. Also, unavailability of items was a problem, and chefs unavailability was quoted for tandoor items.

On the veg side must try would be lasagna and kathi roll. Virgin colada an fruit punch mocktail were awesome too.

In short it was a mixed bag experience. Service and menu items availability needs to be addressed by...

Terrible customer service. Called up at 0715PM to check on their menu and whether they were open. Was told that the pool side barbecue was open. Turned up at 0745PM with a small family group and was told the pool was blocked for a birthday party and off limits. All in 30 minutes? I do not deny them their right to hold private parties and whatever else they want to, but conning customers to come in and make them order a la carte is plain low class. The pool side manager kept blaming XYZ but fact of the matter is We had to eat some where where we did not have any intention of eating. I was celebrating a birthday and choice was barbecue. But plans were ruined by this con hotel staff. Oh the food was reasonable for the price paid. Nothing extraordinary. Paid bill in cash but bill was not stamped paid. Had to request for...

I had a really disappointing experience when I went there for dinner over the weekend. The service was extremely slow, and we had to repeatedly remind the staff about our order. It felt like only one staff member was actively attending to guests, though I’ve unfortunately forgotten his name.

What was even more surprising—and quite unwelcoming—was that despite us being the only guests dining at the time, the staff began switching off some of the lights just after 11 PM, making it clear they were ready to close up.

Overall, the lack of attentiveness and hospitality really let down what could have been a...