Domino's Pizza | Sahakar Nagar, Banglore — Restaurant in Bengaluru

I ordered food on 15-October-2024 from Zomato around 8:22 PM it was just drizzling though so i waited till 9:45 PM the status changed to Dispatched out of deliver by 9;22 only and kept the same status for some time, when i called them they said they have lot of orders hence it is taking time I said ok and then again waited for some time till then no updates so i called them again now they are saying there Oven is not working then i realized that they are bluffing and i sensed that they are telling lie and they are not going to deliver my food.

Then i took my car traveled almost 4 Kms to restaurant to check the status of the restaurant there it shocked me there were no customers at all and all the Employees were time passing in the backside of the restaurant not even single order were delivered please find all the videos attached as attachment. All the delivery vehicles were stopped in front of the restaurant only also it was not raining at all you can notice all these points in the videos I have attached.

I think this is the first time that we ordered online and customers only went to the restaurant to pick the food which we ordered online and paid the delivery charges.

Why cant they understand their basic duty and responsibilities? We have ordered food to have for dinner and keep hoping that they will deliver soon but these people were playing with our emotions.

I raised a complaint and got the message saying I am not receiving calls from the manager which is again a big lie. Attaching all evidence also for the same.

After I went to the restaurant and had a fight with them I noticed they called at least some 10+ customers and informed them that they are unable to deliver and they are...

This store is severely understaffed, and it shows in every aspect of their service. The pizza never arrives on time, and the average delivery time for my last three orders was a staggering 1.5 hours. Today’s order was especially frustrating—it was cancelled after an hour and a half because the store couldn’t track or connect with the delivery person.

To make matters worse, I don’t think I’ve ever received a hot pizza from this outlet. It’s clear that this is a staffing issue and not the fault of the employees, who are likely overwhelmed. Management needs to take immediate action to address this rather than overworking their staff to the point of burnout. Customers and employees alike deserve better.

Edit:The below response from the owner is an eye wash. No one from domino’s has reached out to me after emailing them. As a matter of fact, the grievance I had raised on the app, was not resolved either. This is terribly poor...

the experience was exceptional!

Food Quality :

The food quality was next level. Each item was prepared with special care, ensuring freshness and flavor in every bite. The pizza was perfectly cooked, with a crispy crust and generously portioned toppings, and the sides were just as delightful.

Service :

The service was impressively fast, which made the entire dining experience smooth and convenient. From ordering to delivery, everything was well-organized.

Customer Experience :

The seating and ambiance of the restaurant were very comfortable and welcoming. It created a relaxed environment perfect for enjoying a meal with friends or family. The staff was polite and attentive, ensuring that all customer needs were met.

Overall :

Domino's truly delivered on all fronts—great food, excellent service, and a pleasant atmosphere. Highly recommended for anyone looking for a satisfying and hassle-free dining...