FreshMenu Richmond Town — Restaurant in Bengaluru

I recently ordered a Veg Creamy Mushroom pasta from Fresh Menu, and I am extremely disappointed with the entire experience. As a vegetarian, I was looking forward to enjoying a delicious, meat-free meal, but to my dismay, I received a chicken pasta instead.

This error is not just an inconvenience but a serious oversight that demonstrates a lack of care and attention to customer preferences. Here’s a detailed account of my issues:

Incorrect Order: I ordered a Veg Creamy Mushroom pasta, but what I received was a chicken pasta. This mistake is inexcusable, particularly for someone who follows a strict vegetarian diet. Consuming meat is against my dietary restrictions, and this error left me without a proper meal.

Quality Control: The fact that such a fundamental mistake occurred points to a significant lapse in quality control. Ensuring that the correct ingredients are used in dishes is essential, especially when catering to customers with specific dietary needs or preferences.

Customer Service: When I contacted customer service to report the issue, I was met with indifference and a lack of urgency. It took an unreasonably long time to even get an acknowledgment of the mistake. This poor response added to my frustration and disappointment.

Trust and Reliability: This experience has severely damaged my trust in Fresh Menu. As a regular customer, I expect consistency, accuracy, and a certain standard of service. This incident has made me question whether I can rely on Fresh Menu in the future.

Overall, I am incredibly disappointed with this experience. I hope Fresh Menu takes immediate action to address these issues and prevent such errors from happening again. It’s vital for a restaurant to respect its customers’ dietary preferences and deliver the correct orders. I expect a swift and satisfactory resolution to...

We placed an order for the High Protein English Breakfast and Muscle Multiplier via Zomato, availing of an offer which brought the total to 273 rupees. However, despite the discount, we found the meal lacking in value. While the taste was acceptable, the quality fell short, leaving us unsatisfied. Overall, the dishes did not justify their price point. Although the taste was passable, the low quantity of the ingredients left much to be desired. While the offer provided some savings, the overall experience did not meet our expectations in terms of...

The quality has WORSENED!!!! Honestly the brand owner should take a bite to understand what the customers feel. Agree that price is affordable and its always on offer but the quality is beyond average. Ordered ghee roast rice bowl, rice was ok though overloaded with jeera, but the chicken oh my god. 2 pieces of boneless chicken just simmered in some sweet tasting tomato puree is NOT GHEE ROAST. Horrible experience . Also the mistake i did spent additional rs 40 to add garlic bread two stale pieces of dry...