McDonald's — Restaurant in Bengaluru

"I recently visited McDonald’s and was extremely disappointed with the service. Upon arriving, I noticed that the staff appeared disorganized, and it took an unusually long time for anyone to take my order. When my order was finally processed, it was incorrect despite being repeated at the counter. I had to wait even longer to have it corrected, which added to the frustration.

The staff members I interacted with seemed indifferent and unprofessional, lacking the basic courtesy expected in customer service. Additionally, the cleanliness of the restaurant was concerning; tables were left uncleaned, trash bins were overflowing, and the overall environment felt unhygienic.

As a loyal customer, I have always associated McDonald’s with efficiency and quality, but this experience was far from it. I hope the management takes necessary steps to address these issues to ensure a better experience for future customers. This level of service does not align with McDonald’s reputation, and I urge immediate improvements in staff training, order accuracy, and cleanliness."

Note:- please give the proper training of employees. There is no table service please look into this. the food quality is good.@mcdonaldsindia please take some sufficient steps to...

Probably one of the worst branches of Mc Donald’s in the whole of Bangalore.

The staff is extremely rude and obnoxious and don’t seem to be qualified or literate.

They have a single washroom for staff and customers and while I was waiting to use the washroom Ms Navitha—one of their own employees— cut the line before me; when I tried to stop her she was rude, didn’t care and went ahead anyway. This happened in front of the supposed “manager” Ummer Farooq, when I questioned him about his subordinate’s behaviour he did not bother to correct her and allowed her to do what she wants which clearly showed that they give preference to the employees over the customer.

I also saw them misbehave with another customer whose order they had messed up and when she was trying to tell them about it the staff was giggling and disrespecting her.

Instead of a professional environment that should be maintained in a restaurant the staff seems to be working as though they are chilling and hanging out in a place. I saw the manager being physically close and friendly with one of the female employees, something that didn’t seem very ethical.

Hoping they rectify whatever is going on here and get back to being a restaurant that is meant to provide good service...

Dear McDonald’s Team,

I recently visited your Commercial Street outlet and was truly impressed by the outstanding service provided by Mr. Vivek, Guest Experience Manager. From the moment I arrived, his warm welcome, friendly approach, and professionalism made me feel valued as a customer.

He ensured my order was accurate, checked in to see if I was comfortable, and maintained a welcoming atmosphere throughout my visit. His attention to detail and genuine care for customers clearly reflect McDonald’s commitment to excellence.

It is rare to encounter such dedication, and I believe Mr. Vivek is a true asset to your team. Please extend my gratitude to him for making my experience so positive and memorable.

Not to forget the crew is also exceptional like Evanjalin. Very Respectfully and well trained. Very satisfied with her service

Thank you for maintaining such high standards of hospitality. I look forward to visiting again soon.

Warm regards, [Freddy Kennet] Order...