Hustoh Resto Cafe — Restaurant in Kerala

Consistently Poor Customer Care — A Pattern of Neglect

When I came to write my review on your Google page, I found several poor ratings—and nearly all of them highlight issues with customer care and attitude toward guests. This indicates a consistent problem, not just a one-off mishap.

I’m writing this review after giving Husto Resto Cafe (Palarivattom branch) three months to resolve an issue clearly caused by your staff’s negligence—yet you’ve shown no accountability, almost no communication, and no follow-through.

On April 15th, during a private “bride‑to‑be” celebration for my sister, one of your staff members carelessly moved a table without noticing a DSLR camera placed on it. The camera and lens fell and were severely damaged. The manager on duty acknowledged the mistake and assured me the restaurant would take responsibility. Relying on that commitment, I had the camera repaired and I paid from my pocket.

After waiting a month, I contacted the manager for reimbursement. Instead of honoring the promise, I was told to speak directly with the staff member involved. That individual agreed to pay half—but then resigned and became completely unreachable. Shockingly, the owner also declined responsibility, instructing me to chase the ex-employee myself.

Despite calling the manager and former staff member several times, I’ve received neither the agreed amount nor any meaningful reply. There has been no apology, no customer support, and no resolution.

It’s both unfair and unacceptable that I’m forced to chase multiple people for reimbursement due to a mistake made by your team. Your restaurant should take ownership—not deflect blame onto someone no longer employed. This neglect reflects poorly on your brand, particularly when others have reported similar failures in customer service and communication

After reviewing public feedback on platforms like Google, Zomato, and other food forums, it's clear that my experience with Hustoh Resto Cafe (Palarivattom branch) is not an isolated incident. Numerous customers have highlighted recurring issues such as poor customer service, lack of accountability from staff and management, unclean facilities (particularly restrooms), and long delays in food service. Many reviewers describe being ignored when problems were raised, receiving rude or dismissive responses, or simply never getting a resolution—very similar to what I went through. Even the ambiance, though visually appealing, is often criticized as a cover-up for subpar service and inconsistency in food quality.

What’s especially concerning is the pattern of neglect that emerges across multiple reviews—suggesting this is not a one-time lapse, but a consistent failure in customer care and operational discipline. Several reviews mention that staff are untrained or indifferent, and some even point to food hygiene concerns and questionable handling of customer complaints. This mirrors how I was asked to chase an ex-employee for compensation instead of the restaurant owning its responsibility. It’s unfortunate that a brand positioning itself as premium shows such disregard for basic accountability and service standards.

I initially avoided leaving a negative review, preferring to resolve this matter privately. But after months of being ignored, I feel obligated to warn others: If you choose this place for special occasions, be prepared that if something goes wrong, you may receive...

"Hustoh Resto Cafe is a must-visit for cake lovers! I was blown away by their decadent and moist cakes that simply melt in your mouth. From classic vanilla to rich chocolate and fruity flavors, each bite is a delight.

But what truly sets Hustoh apart is their surprise factor! Every cake comes with a creative twist, like a hidden filling or an unexpected flavor combination. It's like a party in your mouth!

The service is top-notch too - friendly staff, quick service, and a cozy atmosphere that makes you feel right at home.

I've tried several cakes now, and each one has exceeded my expectations. Whether you're celebrating a special occasion or just need a sweet treat, Hustoh Resto Cafe is the perfect destination.

Don't miss out on their cake surprises - visit Hustoh today and indulge in a delightful treat that will leave you...

This is the good girl gone bad equivalent of the restaurant world. There was a time when they served one of the best food across Kochi. The sandwiches here were unique and really delicious. But off late, the quality has gone down drastically. the grilled chicken was overcooked to a point where the knife gave up and I had to send the food back, which I never do. The sandwich which came in as a replacement for the grilled chicken was extremely salty. I thought it was one odd experience and visited the restaurant today and had a horrible experience. It is beyond shameful if a cafe which serves over 15 varieties pizza to use the store bought pizza base. The pizza was chewy and tasted like plain flour. I sincerely hope that the management takes immediate action to get...