Le Vanilla - Online Cake Store Kolkata — Restaurant in Kolkata

As a loyal customer of Le Vanilla Bakery for over nine years, always opting for their custom-made cakes and respecting their pricing without any negotiation, I am deeply disappointed with my recent experience.

This bakery, which I once trusted for special occasions, has failed to meet basic expectations, delivering one of the worst experiences I’ve ever encountered.

The order was placed weeks in advance, yet the delivery was delayed by 3-4 hours without any prior communication. Their employees were unresponsive during critical moments, offering inconsistent excuses for the delay.

Including their middle management, despite promising rectification and an apology, failed to follow through. After waiting for weeks, I still haven't received an apology or amends.

The delivery executive was sent to the wrong address, further exacerbating the delay, which caused the message on the chocolate plaque to get smudged, going against the instructions for the message that was supposed to be on the top of the cake. Thus, clear instructions for the cake message were ignored, and the message on the cake was placed incorrectly.

Despite paying 2800/- for a customized cake that included orange cream, it was absent altogether. After providing detailed feedback with pictures, the bakery did not acknowledge or respond to the concerns raised. This experience reflects a significant decline in Le Vanilla Bakery’s commitment to customer service and quality.

For a long-time patron like me, this incident felt like a betrayal of trust, especially given the premium pricing and the reputation they once upheld. This year’s service has been utterly unacceptable, and their failure to acknowledge feedback leaves no room...

I had recently placed an order for a blueberry cheesecake with Le Vanilla in October 2023 on the occasion of my spouse 's birthday.

My event turned in to a nightmare when they did not deliver the cake within the booked slot of 12pm -3pm.

I had guests waiting with no cake to serve and my husband did not get to cut a cake on his birthday.

I tried contacting them multiple times on the numbers provided on their app under "Contact Us" but it went unanswered. Neither is the WhatsApp number displayed on their app a working WhatsApp number.

They finally received my call @6pm and said "sorry".. they didn't even have the courtesy to call their customer to inform us of the inconvenience caused by them. They had no remorse for ruining someone's celebration. This person who picked up the call told me to call the delivery boy and sent the delivery boy's number via SMS... his audacity, left me speechless.

On calling his delivery boy I could gather that the cake left their facility early to be delivered by the stipulated time but then "something" happened and thus the late delivery. Imagine a cheesecake out of freezer for more than 6 hours in Kolkata weather, and then they come to deliver it.

The order was missing the flare candle that I paid them for.

Horrible experience, horrible choice of bakery to trust them with timely service.. A good cake was ruined by their extremely callous service. Unprofessional individuals. Wrong contact...

Extremely unprofessional! I had ordered a cake for my parents’ anniversary celebration and was duly charged an additional amount of Rs 200 for midnight delivery which is between 11pm-12am. And, that is precisely the expectation. Ferns and Petals, a trusted brand in this league never failed and likewise I thought let me give this new brand a shot. But alas! Customer experience is becoming a long forgotten tale now. To add to my disappointment when I called up the shop owner, instead of being apologetic, he actually passed this remark “if customers can’t bear the cake to be delivered earlier than 11pm, we have all the rights to deliver it later than 12”. I was appalled and surprised all at once. Though I would have been happier if the actual ‘surprise’ turned out as I intended it to be. Nonetheless, a lesson learnt. Never again trust newer brands not at least on special days like these. P.S. My parents are still waiting...