Chai Point - Chhatrapati Shivaji Airport Terminal 2 — Restaurant in Mumbai

I was just landed and I saw chai point at T2 exit gate I went and I ordered coffee, at the time of placing order I asked to that guy I have back pain problem can u please send me my coffee on table or should I wait here that guy told me very politely yes sir I will send u on table don't worry When my order is ready I was waiting for it to deliver me in my table coz of my back pain due to long traveling that guy didn't deliver to my table and he called me at counter to collect it i told him please get me my order in my table Suddenly bulshit store manger came and interfere between us and started shouting at me boss yaha se hi collect karna padega koi dene nahi aayega and he used 2-3 bad words which i didn't write here I was in shock what a wort behave he did with me I explained him I have back pain so I asked that guy when I was ordering my coffee and he said yes sir I will deliver it again he shouted on me....like he is my boss What a bad behaved with me...this is our india I am requesting to chai point store owner please don't keep him at store and teach him how to behave with client and give him housekeeping job first I am wonder how he appointed as a store manager Very worst experience at place like...

I have been here before but when I visited this time, the guy in the front was very rude and was on the phone throughout. He didn’t even see me standing for a good 8 minutes. I ordered the LIT Mocha which was really good the last time but somehow has lost the taste and only tasted like chocolate syrup in milk, no coffee at all. The order took a LONG time as well because the guy in the front who was on the phone forgot to get it from the counter and place it for takeaway. There was one more customer who ordered chai and he got it before me. Then some guy from the inside had to come out and give us our orders. Upon asking the front of staff guy why he’s on call during business hours, he responded in an extremely impolite way and said business ka hee call hai and made a face. I visited the place on 4th June at 4:26 PM. Honestly, I’d like a refund for the...

Ordered a ginger tea with sugar free . The person who booked the order shouted for a ginger tea with sugar free. The next moment I was served the tea stating that the tea had mild sugar when I objected to, the person who booked the order asked him additionally give me a sugar free sase. When I objected, he said I should have ordered without sugar tea and further added that for the first time he came to know that tea with sugar free meant without sugar tea. I expressed surprise with their this behaviour and asked the person's name and then he reluctantly advised his team to prepare a sugar free tea for me.

Question is when it is well understood across all the counters what a tea with sugar free mean, how come persons at Chai point pretend they donot know and try to serve other wise.

Plz council your team at T2 arrival...