Loyalty Lounge — Local services in Mumbai

Right then, my dearest readers, gather 'round, for I have a tale that will curdle your morning chai and leave you questioning the very fabric of civilized travel. If you, like this seasoned Aussie globetrotter, hold a Priority Pass and expect a modicum of dignity at Mumbai's otherwise magnificent Chhatrapati Shivaji Maharaj International Airport T2, prepare to be utterly disillusioned.

Let us speak of the "Loyalty Lounge," a name that rings as hollow as a cracked didgeridoo. To call it a lounge is akin to calling a dingo a domesticated poodle. This establishment, nestled within the architectural marvel that is T2, exists as a stark and unforgivable blight, a festering wound on an otherwise pristine canvas. One wonders if it was deliberately designed to test the very limits of human endurance.

Imagine, if you will, a room plucked directly from a forgotten, railway station's waiting room, a place where chairs languish like discarded bones and the air hangs heavy with the scent of stale despair. The seating, a collection of geriatric relics, offering all the comfort of a park bench after a monsoon.

And the refreshments? Oh, the refreshments! One searches in vain for anything resembling sustenance, for anything that might even vaguely resemble the promised "priority." Bottled water, a basic need, is apparently a luxury too extravagant for this establishment. One is left to wonder if the staff are trained in the art of culinary invisibility, as edible items are scarcer than a drop of rain in the Outback.

The clientele, a motley passangers all the ill-mannered, seem to have mistaken the lounge for a public market, their voices echoing through the room with the force of a dust storm. One must question Priority Pass's judgment in associating themselves with such a spectacle. It is a betrayal of the very notion of "priority," a cruel joke played on weary travellers seeking respite.

This Aussie, a frequent flyer accustomed to the highs and lows of global travel, declares this experience to be among the most abysmal. It is a scandalous affront, a public humiliation, a stain on the otherwise gleaming reputation of Mumbai T2. Priority Pass, consider yourselves warned: your reputation is being dragged through the dust by this den of iniquity. If you value the loyalty of your patrons, you will swiftly sever ties with this establishment, lest you wish to be known as purveyors of...

Received a lounge access from airline, went to this lounge and saw a queue outside. Luckily those with SQ invite can proceed on. I remembered it was the lounge that you need to take a lift down based on previous (bad)experience.

Reached a super bright and crowded lounge where I took awhile to find a seat. Sat down feeling super disappointed as it was noisy like a foodcourt and everyone is just crowding to get food. I just sat down, used the charging point and tried to get on the wifi. It didn't work at all where overseas number do not get a PIN. It seems to be on the same free wifi network of the airport, just different SSID.

After reading reviews on google, I realised that I should have went on to another part of the lounge. Then, it struck me that the guy at the counter kind of mumbled to go to the "back of the counter" resting area. Initially I thought it was just some chairs along the walkway, but after the post, I learnt that those with lounge invite should go to the one past the barricades.

There were barricades blocking and it was a dark area. Went in and realised okay, this is the real lounge. Although the wifi still did not work, at least you get some peace and some very simple snacks. I do wonder how do they control the access...

To my knowledge, this is unfortunately the only lounge in the International Departure area (airside) that offers access through DragonPass, Priority Pass, etc.

Regrettably, there are only a few positive aspects to report: During my visit, there were enough seats available, and the wait time for entry was very short. The food and drinks offered were acceptable (Indian choices), and the seating was reasonably comfortable.

However, the rest is unfortunately quite negative. At a modern and well-regarded airport like Mumbai, one would expect a significantly better lounge experience. The atmosphere in the lounge is uncomfortable, with harsh white lighting and a hospital-cafeteria-like ambiance. The lounge, unfortunately, can only be described as dirty. Cleaning is superficial at best. There is a lot of trash and dirt in the crevices of the seats. The coffee machine and beverage dispensers appear unhygienic. The lounge is noisy and uncomfortable, with only a few rather poor-quality toilets available.

In summary, it is regrettable to say that the public area of the airport offers better seating, toilets, quiet, and comfort than this commercial lounge. This is...