DALE’S EDEN — Restaurant in Mumbai

I recently ordered a cake from Dale's Eden for my sister-in-law's engagement, and unfortunately, the experience was far from satisfactory. Despite the anticipation of a beautifully crafted cake to celebrate the occasion, the reality was a letdown from start to finish.

The first issue arose when the cake arrived with a noticeable crack, rendering it unsuitable for the event. The cracked appearance not only diminished the aesthetic appeal but also raised concerns about the overall quality of the product. It was evident that proper care and attention were lacking in the preparation and handling of the cake, leading to disappointment and frustration on such a special occasion.

Compounding the problem was the complete lack of responsiveness from the delivery service. After discovering the crack in the cake, attempts to contact the delivery guy were futile as he seemed to have vanished into thin air. Despite multiple attempts to reach out via phone calls, there was no answer, leaving us stranded with a flawed cake and no recourse for resolution. The lack of accountability and communication from the delivery team only exacerbated the situation, leaving us feeling helpless and frustrated.

What further exacerbated the disappointment was the exorbitant price tag attached to the cake. Despite the high cost, the quality of both the product and service fell far short of expectations. One would reasonably expect that a premium-priced cake would be accompanied by impeccable quality and attentive service. However, the reality was a stark contrast, with subpar quality and unreliable delivery overshadowing any semblance of value for money.

In addition to the physical flaws in the cake, the lack of professionalism and accountability demonstrated by Dale's Eden's is concerning. A reputable business should prioritize customer satisfaction and strive to rectify any issues promptly and effectively. However, the apparent disregard for customer concerns and the inability to address problems in a timely manner reflects poorly on the company's commitment to excellence.

As a consumer, I cannot in good conscience recommend Dale's Eden based on my experience. The combination of poor quality, unreliable delivery and exorbitant pricing makes it difficult to justify entrusting them with such an important aspect of any celebration. Potential customers should exercise caution and consider alternative options to avoid the disappointment and frustration that accompanies dealing with this establishment.

My experience with Dale's Eden was deeply disappointing and fell short of expectations on every level. From the flawed product to the lackluster delivery service and steep price point, there were numerous shortcomings that tarnished what should have been a joyous occasion. It is my hope that this review serves as a cautionary tale for others considering utilizing their services and prompts the necessary improvements to prevent similar experiences...

Subject: Extremely Disappointed with Hygiene Standards and Unprofessional Response

I recently had a regrettable experience at EDEN DALES MALAD WEST , and I feel compelled to share my concerns. During a recent event, I ordered a cake from this cake shop , only to discover numerous hairs embedded in the sponge of the cake. This not only ruined the celebration but also caused great embarrassment in front of my guests.

Upon bringing this issue to the attention of the staff, I was met with an incredibly dismissive response. Instead of addressing the hygiene concern, I was shockingly told that I must have placed the hair myself.

This lack of accountability and professionalism is deeply concerning. As a customer, I expected a certain level of quality and service that was clearly not met. This incident not only tarnished the reputation of [Cake Shop Name] but also left me with a negative impression of the establishment.

I urge the management to take immediate action to address hygiene issues and provide better customer service training for the staff. Customers should not be subjected to such unhygienic conditions and disrespectful responses.

I hope my feedback is taken seriously, and steps are taken to rectify these...

Very rude behavior of owner When I asked the staff if the puff is cripsy the staff said yes and then only ordered ( I confirmed multiple times ) After when they gave me it was super soft When I complained the owner said puff is always soft how can you even expect it to be crispy But i told him i asked the staff 3 times before i ordered Ur staff is supposed to know that He said it’s crispy They didnt even give my money back nor did they give me the puff This all is inspite of me regularly ordering there I had gobe there to order a 2 kg designer cake only Still they dont respect their clents Heights of being rude I will never ever order...