Pizza Hut | PMC, Pune — Restaurant in Pune

At Pizza Hut, the ordering experience posed a challenge as the prices on the menu card differed from those displayed on the screen, creating a sense of complexity. Nevertheless, the counter staff maintained a commendable level of politeness and diligently attempted to clarify that an update in the system was necessary to align the prices. Amidst this, I opted for a delightful selection: the Ultimate Tandoori Veggie Pizza Exotica, Veggie Garlic Bread, Sparkling Fries, Masala Lemonade, and Jamuntini.

Regrettably, the ordering process encountered several hiccups. Despite placing the token number on the table, the staff encountered difficulties in accurately identifying the correct table, leading to a mix-up in orders. This confusion further amplified the already existing complexities in the system.

Despite these challenges, the courteous behavior of the staff during the ordering process stood out, as they acknowledged the issues and attempted to navigate them. However, the disconnect between displayed and menu prices, coupled with order inaccuracies and the difficulty in locating tables, contributed to a somewhat frustrating experience. A commendation is deserved for the efforts of the polite staff amidst the need for system updates to streamline the ordering process for a smoother...

Everytime I have ordered from Pizza Hut Phoenix Market City Pune whether it is via Swiggy or directly pizza hut. The order has been cancelled in most cases or delayed in very few when it is delivered. The restaurant never answers the call. When you can't deliver or have issues in delivering it's best to not take it up. It's always a ruckus. Unfortunately I absolutely love Pizza Hut and the pizza there so I keep trying but each time it is a disappointment nowadays. On top of that when you do deliver you get the order wrong so many times. I usually order the one person box meal which has a personal pan size pizza, two pieces of cheese garlic bread and pepsi. Sometimes the cheese won't be there in the garlic bread, sometimes they send the cheesy breadsticks, etc. I mean the standards have really dropped over time. And I have tried complaining a thousand times. If you were half as active at responding to concerns raised through your call center or swiggy and other such platforms it wouldn't have to go up on Google. That's why in the first instance I didn't want to write an entire explanation cause I thought as usual it will go unheard but since you asked for it I'll give it to you here where others can see and decide before ordering from your outlet or your brand for...

Ambience and comfort: Tables for 2 here are extremely small, can hardly accomodate pizza for 2 people, let alone anything else like sides etc. Had to shift to a bigger table for 4. Ketchup bottle was empty and we had to ask for a different one. Food: we initially asked for a half and half medium pizza (half veg and half non veg) was told that is no longer an option. We then ordered for a chicken supreme and a double cheese personal pan along with garlic bread with cheese. There was no double in the double cheese and the chicken supreme was way different than the one pizza hut is known for, it was completely an Indianized version (spicy meat ball topping along with chicken chunks) whereas the supreme range is more continental in taste and only used to have chicken chunks initially. There should be some items in the menu that retain their original taste and recipe. The Garlic bread barely had any cheese on it, it was as if it was a restricted commodity that pizza hut did not want to use. Overall a disappointment. Pizza hut is no longer the benchmark that it used to be, service and food quality used to be top notch and that clearly is no longer the case now. We spent Rs 800 here and expected way more in terms of food quality...