Henry’s Steakhouse — Restaurant in Kuta

My recent visit to a steakhouse was truly unforgettable, primarily due to the exceptional service provided by a remarkable staff member named NANO. From the moment I stepped through the door, I was greeted with a warm smile and an inviting atmosphere that set the stage for a fantastic dining experience. As I settled into my seat and began to browse the menu, I was instantly drawn to the braised beef cheek. NANO approached my table with a confident demeanor, eager to share her insights about the various dishes. Her passion for the culinary offerings was evident as she described the rich flavors and unique preparations of each meal, particularly the beef cheek. It was clear she was well-versed in the menu, and her recommendations made me even more excited about my choice. When my dish arrived, I was absolutely captivated by its presentation. The beef cheek, garnished beautifully, looked as delicious as it sounded. NANO carefully placed it on the table, explaining how the dish was made and detailing the exquisite sides that accompanied it. Her actions were so smooth and polished, showcasing a level of professionalism that is rare in the service industry. I couldn't help but admire how effortlessly she moved about the restaurant, managing multiple tables while ensuring that each guest felt attended to and special. Throughout my meal, NANO demonstrated a keen ability to anticipate my needs. She checked in at just the right moments—refilling my glass and inquiring about the flavors of the dish—all without being intrusive. It was this balance that made the service feel not just professional but genuinely caring. Her presence transformed my dining experience from mere sustenance to a delightful, engaging affair. As I savored each bite of the delicious beef cheek, which was tender and bursting with flavor, I reflected on how fortunate I was to have such an attentive server. NANO possessed an aura of confidence that was truly inspiring. Her smart, composed approach to service made me feel valued as a guest, and I was thoroughly impressed by her ability to enhance my dining experience through her attentive, yet unobtrusive, demeanor. By the time I finished my meal, I felt a sense of satisfaction that extended beyond just the food; it was about the entire experience. I expressed my gratitude to NANO for her outstanding service, and she graciously accepted my compliments, genuinely appreciative of the feedback. It was a perfect ending to a wonderful evening. In the world of dining, exceptional service can often be just as memorable as the meal itself. Thanks to NANO, my visit to the steakhouse was elevated to an extraordinary level, and I left with the intention of returning, eager to experience her fantastic service again. Her professionalism, smart actions, and genuine passion for hospitality truly made my evening...

I'm so sorry for the cooks because they do a really good job. We had hamburger, ribs and Cesar salad and it was delicious. But the service... Where do I even begin? At the beginning we told the waiter that we are super hungry and in hurry actually. So we ordered drinks and food. Food was ready after around 15 mins and we were looking at it sitting there on the counter for more then 5 mins more while the waiter was doing I don't know what (just so you know - we were THE ONLY CLIENTS). Finally the cook went outside from the kitchen to let the waiter know that our food is waiting and getting cold… so the waiter... Started to prepare cutlery for us... After another 5 mins our food was finally served... But… still no drinks... When we finished our food we finally got our drinks - afrer around 25 min after placing the order with totally empty restaurant. But it's not over! Waiter could not print a receipt when we asked for one - he told us to take a picture. When we want out, we checked the picture and obviously it was wrong! The waiter put 2 x hamburger instead of one so we had to go back and ask for the money back. All in all it looked like it was his first day in the restaurant ever and comparing to general hospitality and kindness of Bali people it was the worst experience and the most expensive restaurant. We paid around 600 000. I think manager of the restaurant have a lot of things...

Came here cos we were staying at the hotel so we planned to have dinner in our last night stay, 27 July 2022. We came here when it was not too busy (yet), but it was just as slow as it could be, 45mins after ordering, our food were not out yet. Drinks finally came, but mine didn't, and it was only an ice tea, how long would it take to make an ice tea??

I reminded them about my drink, cos the tables next to us - who came so much later than us, their drinks were out already. So many nonsense excuses, finally the food came, but not all. Until one almost finished the food, the other one never came. I asked two times. The third time, I requested to cancel, cos it was getting ridiculous.

I would understand if the place was busy and everyone got their food late. In our case, we had so much time to watch people came later than us got their drinks and food earlier. This is not right. They offered a discount, I just wanted the food, but they failed after more than an hour.

Not interested to come back. Their food (that was served) was just so so. I gave 3 stars cos the place was...