I decided to visit Shake Dog after hearing good things about it, but I left feeling extremely disappointed with the overall experience. From the beginning, the restaurant did not meet the standard I was expecting. The portion sizes were surprisingly small and not reflective of the price charged. The food itself was poorly prepared, tasted processed, and lacked freshness. Unfortunately, we could not finish our meals due to both the unpleasant taste and presentation.
What made matters worse was the attitude of the manager. Rather than being welcoming or professional, they came across as impolite and dismissive. At one point, we were even charged more than what we had ordered, and only after raising the issue was the mistake reluctantly corrected. This left a very negative impression of both the management and the establishment’s approach to customer service.
In terms of value, the pricing is excessive for what is essentially frozen, low-quality food. The limited selection of drinks only added to the disappointment. The restaurant’s cleanliness was also far below acceptable standards. I noticed stains on the walls, spills that hadn’t been cleaned, and even ketchup marks on the ceiling. The overall environment felt neglected and unhygienic, which made it uncomfortable to sit and eat.
The customer service did nothing to improve the situation. Staff seemed disinterested and unengaged, and there was no effort to make customers feel welcomed or looked after. Given the lack of quality in the food, the poor service, and the unsanitary atmosphere, I cannot recommend Shake Dog. I left not only dissatisfied but also with an upset stomach, which further confirms the poor quality of the food being served.
This experience was highly disappointing from start to finish. I will not be returning, and I would strongly advise others to consider alternative dining options that value both their customers and the quality of the...
Read moreA great alternative to the bigger fast food takeaway restaurants. I would say Shake dog has a lot more variety and choice to choose from. The Hawaiian Burger was delicious and very filling. The staff are very helpful and friendly and hard working. Giving that extra bit of service that you do not get in other fast food takeaways. It is spacious with plenty of seating for all and good for large groups or even if you just want to drop in yourself. Great selection of burger meals and tastefully cooked. The price was reasonably affordable at €12.95. The only reason it did not get 5 stars was because of the small portion of chips a few more extra chips and this would be well up there for value. As for now it is a great place to visit and very affordable for what is served big delicious tasty burgers by attentive staff.would definitely recommend and will call...
Read moreUnfortunately this place has really gone downhill, used to be one of our favourite spots in the city for food.
They’ve gone really scaldy with the milkshakes- only fill it 3 quarters of the way now (and they’ve changed the flavor of the vanilla milkshake?!?!)
All the portion sizes are way smaller- the chips are tiny too. Between the table of 4 of us, there was a burger, breakfast and tenders and none of us really liked our meals.
I got the breakfast and didn’t eat half of it- I got about 6 baked beans!😂😂 a mouse would be pissed if he only got 6 scaldy beans. The rashers were inedible, the eggs were just bad. The toast was barely toasted.
Also, the waiter was just so not bothered whatsoever. None of the staff were nice to be honest, could be the bosses fault, who knows.
Unfortunately won’t be back which is a pity, as it...
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