The Bald Eagle Beer & Food co. — Restaurant in Dublin

Dropped in for a glass of Belgian white @ 5pm Tues. 29.07.25.

Service Was charged €6 for the glass, which I only noticed after a couple of sips out in the beer garden. Checked my change vs menu price @ €7.80 per pint.

Thought it was a mistake but the barboy's response was blunt & dismissive, that's the price. I objected that it was extortionate and that I wouldn't have paid that if I had known the price beforehand.

As a compromise, I suggested he pour my half into a pint glass, fill it up and I'd pay the difference. 'I can't do that', 'Of course, you can', 'I'd then be selling you a half for €1.80'. Really!?

So I then asked him to call the manager. He left & returned several minutes later without the manager but with the same message; loosely translated = just go away.

I stayed cool and went back to enjoy my very extensive beer in the garden as it was a lovely afternoon.

When finished, I crossed the Whitworth Rd., checked the price for the same beer in the Porterhouse George Bernard Shaw @ €7.80 but a glass would be €4. That made sense. It was a simple but pleasant interaction with a friendly & welcoming bar-tender.

Dropped back in to Bald Eagle and saw the barman who had served me originally. Turns out he was the manager who previously was too busy [maybe shining up his customer service smile] to come talk with me [there were ~ 6 people on the premises].

I asked him if he knew that his competitor was charging 50% less for the half-glass, to be greeted with the same grumpy, blunt & dismissive message. And that he doesn't set the prices. He had no further comment to make just shrugged to indicate 'Take it or leave it' and then served up a parting 'Have a nice day' with a snarl.

When I turned back to ask him why he had said that when he clearly didn't mean it, he said 'he was being nice to me'. But then followed it with 'Go drink somewhere else' under his breath and finally dismissed me with 'I don't care' when I looked him in the eye.

So if you're up for some classic Irish gastro-pub price-gouging, served up with a sneer and a dash of contempt then the Bald Eagle is for you; ask for Michael.

He sets the bar (sic) as low as you can go for charm, warmth of welcome & customer service.

BTW I hear a lot of people say nowadays that low wages result in low quality customer service. But I don't buy that notion; decent manners and personal responsibility in how customers are served & cared for is a non-negotiable. If you're on the floor, do your best.

As I said earlier, wake up, cop on and do your job Michael. No wonder the hospitality sector is...

Utterly disgusted with how myself and my girlfriend were treated when we tried to dine in your establishment. We were shown to a table in the snug then as I was about to sit down “Bernard” one of your staff (doorman I think) barged in to where we were sitting and in an a very aggressive manner said “we won’t be serving either of you tonight, please leave”. Bear in mind this was in front of several other diners who were all now watching the event unfold. I actually thought it was a joke at first but it clearly wasn’t. I asked Bernard why were we being asked to leave, he said “please get out”. This was now in the main area of the restaurant at the entrance where there were even more onlookers. I repeatedly asked Bernard who was now joined by another staff member why he was kicking me out. He then said in a very aggressive tone. “Drop in to me during the week if you want to find out why?” I then asked him his name at this point. He Became aggressive and asked me “what’s your name?”. I gave him my full name and he told his colleague to “write that down”. I then gave his colleague my business card with contact details and asked him to have management ring me tomorrow. I would also like to add that this was only our second time visiting your restaurant. On the previous occasion we stayed for an hour one Friday evening, had 2 mains, 2 non alcoholic beers (as we were on dry January) and then left. Since then we have been waxing lyrical and recommending the service to all our friend and family. We were given no explanation as to why we were being treated like this. We were also adhering to their “dress code”. We have never felt so embarrassed in our whole lives because of the way we were treated in a very public way. Your staff publicly humiliated both of us and we were given no explanation as to why. You have my contact details. I expect an explanation and an apology tomorrow. I will be taking...

Very bizarre experience. 4 women came in for a drink before a concert. Was recommended to Sit at the bar which we happily did as we were just having a drink, not eating so we didn’t want to take up a whole dinner table. ordered 4 drinks for €50 (rip off). another friend arrived 20 minutes later to join us so my sister pulled up a seat to the bar to sit with us, we all scooted in closer and moved a old wooden barrel a foot to the right to make room for an extra chair. All of a sudden the manager who was either called carol or Karen (Karen seems more fitting) she completely lost it! She starts shouting ‘that’s there for a reason, You can’t just move our ‘service area’. Grabbed and Dragged the chair we moved over back to where we got it and said, ‘sit there, that chair shouldn’t be there anyway’… she was really up in arms and aggressive! We all were waiting for the part we’re she said she was joking but it never came! None of us said anything out of shock so we moved to the 2nd table. When we were discussing among us at the 2nd table we were summoned to how rude she was and saying ‘is she serious? She has to be joking? She bellowed back towards us ‘WHAT DID YOU SAY?!’ The manager!! Like she wanted to initiate a physical fight! One member of the group said, ‘we were saying there’s no need to be so rude, you’re being extremely rude!’ To which she replied, ‘oh I haven’t even said what I wanted to say, trust me!’ And screamed UGHHHHHHHHH and stormed off!! Whispering and pointing and laughing to our table for the hour we stayed to finish our few drinks. It was really bizarre, we did nothing to warrant this response and we’re still talking about it the following day. We were so confused! Such a pity cos the bar and pub is such really lovely decor etc. I think they have a certain hipster aesthetic they want inside and anything outside of that they try to bully you out. What a...