McDonald's — Restaurant in Fingal

Unlawful Clamping, Harassment, and Threatening Behaviour – McDonald’s Dublin Airport – 11/08/2025, approx. 11:30

I lawfully parked in your car park as a genuine customer, intending to dine inside.

Upon entering, I found:

One toilet out of service (no toilet paper),

The other toilet occupied with a queue, and

The disabled toilet broken. These facts can be verified on your CCTV.

As a result, I briefly left the premises to use the toilet next door, returning within minutes.

Upon my return, I discovered my car had been clamped.

I approached a McDonald’s employee who: Saw me park my car, Saw me enter the restaurant, and Saw me exit the toilets. This employee was aware that I had been in the restaurant prior to my short absence, which was entirely due to your facilities being unusable.

Despite this, he insisted that I was “not a customer” and that I had been clamped because I “left the premises” — even though I have a receipt and can be seen on CCTV as a genuine customer.

I explained the situation and stated that I had already informed the manager about the broken toilets, yet I was told I must pay the clamping company before the clamp would be removed.

The clamper on site was professional and advised me to appeal later but confirmed I must pay first. I paid €125 by credit card under protest.

Even after payment, the McDonald’s employee refused to instruct clamp removal until ordered to do so by the manager.

After the clamp was removed, the same employee mocked me, laughed, sarcastically wished me a “nice day.” When I told where to go , he followed me to my car and verbally threatened to smash my head in and kept saying go on say it again— in front of witnesses,the clamping company’s ans security cameras.

I also witnessed other customers being clamped at the same time for the same alleged reason.

I did not see any signage stating that customers must remain within a defined boundary at all times.

It was unclear where such a boundary began or ended.

It would have been impossible to know whether McDonald’s also owned or controlled the neighbouring premises, as the site appeared continuous.

I believe the clamping at this location is not being carried out in a reasonable or fair manner, but rather as a profit-making exercise, and in this case was enforced despite clear evidence I was a legitimate customer.

Clamping a genuine customer due to a brief absence caused by your own facility failures is unreasonable and grossly disproportionate.

Denying me the use of parking and imposing a €125 penalty under these circumstances is complete unfair.

Forcing payment under these circumstances constitutes coercion or an unlawful demand.

The verbal threat of physical assault by your employee is a matter I am reporting to An Garda Síochána. This incident should be clearly visible on your CCTV.

I now request

A full and formal investigation by McDonald’s Ireland into the conduct of your staff at Dublin Airport on 11/08/2025.

Preservation and release of all relevant CCTV footage to An Garda Síochána upon their request.

A full refund of the €125 clamping fee to my credit card.

A written explanation of what measures will be implemented to prevent a repeat incident, including proper staff training on: Customer rights, Appropriate clamping procedures, and Professional conduct...

This McDonald's really came through in the clutch for me. It was 1AM, and I found myself biding time while waiting for my girlfriend's delayed flight. Thankfully, this haven of fast food was open and ready to serve. I indulged in a comforting coffee, a classic burger and chips, and topped it off with the obligatory McFlurry to lift my girlfriend's spirits after her travel woes.

The self-serve option was a godsend, allowing me to seamlessly place my order without any fuss. It was a relief to have some peace and quiet to myself in the midst of the late-night rush. Surrounded by a few fellow weary travellers in the same boat, I felt a sense of camaraderie in our late-night escapade.

The 24-hour operation of this McDonald's with its dedicated skeleton crew ensured that hunger pangs could be satisfied any time of the day. While the burgers were freshly made and hit the spot, I must admit that the chips seemed to have lost their warmth a bit too quickly, leaving them a tad lacklustre.

In summary, this McDonald's proved to be a reliable sanctuary in the wee hours, offering sustenance and solace to tired souls like myself. A beacon of light in the darkness of the night, it saved the day with its quick service and familiar...

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