I recently dined in Monroes With my girlfriend for dinner, it was a quite busy Monday Evening and we arrived at around 8-8:30pm. We were greeted and sat quite quickly and we choose a high seat and ordered drinks which were quick and tasty. However, after ordering food, I got the fish and chips and herself got chicken wings and chips. There was an error with the printer in the kitchen so it was quite a wait for the food which was completely understandable as theese things happen. Upon receiving my food I noticed immediately that the chips looked like they had been sitting on the pass for about half an hour, not fresh at all. They were undercooked and cold (both our chips) so we sent them back. The wings were fine and in the end quite tasty, Our chips arrived back and so did my fish, I then started eating my meal and no word of a lie this was the worst food I have ever eaten in my life. The fish was without a doubt not fresh and tasted as if it was fried 2 hours prior to serving and just microwaved when served to me. I took Mabye 3-4 bites of the first piece of fish and didint touch it after. To make matters worse I then discovered majority of the chips on my plate and in the basket of chips my girlfriend got to be FROZEN. I don’t just mean cold but theese chips did not even see a drop of hot oil. This completely turned both of us off of our food. It was late into the evening about 9:40 or so when the polite waitress came over . I explained the situation and she apologised but did blame the broken printer for the reason my food was diabolical. I apreciate the apology but a broken printer simply does not justify the plate of food I was served. We gave food back, did not order anything else. She came back and offered a free tea or coffee and desert which she said was the recommended “apology” she got after speaking with her manager. Although it is a nice gesture we kindly declined . I seriously did not expect to pay the full €19.50 for the fish and chips. I have never not eaten my food in a restaraunt before so i may be wrong to presume that I should have got the fish and chips removed off the bill but I think it was the least they could do. I would not recommend the food here to anyone. I ended up paying my bill and leaving.