1868 — Restaurant in Jerusalem

TERRIBLE. New service staff is cheating.

This used to be a great place. We used to dine at both 1868 and the adjacent JLM (a restaurant of the same owner) since 2017, and really enjoyed both the gourmet food and atmosphere. Since the new staff got employed here, however, it's becoming awful.

First of all, the new day shift waitress was extremely rude with valued repeat customers. Every time she works with embittered face and makes inappropriate comments.

And on top of that, something fishy is going on. This new waitress randomly charges twice as much as the evening shift does, for exactly the same dishes (the bills are on file). And it's not the first time.

Apparently, she's pocketing the difference.

When we first asked to call the chef to find out what happens, the chef came, but this waitress with a thieving look quickly ordered him to go back to the kitchen. It's suspicious that a waitress tells chef what to do.

And when we eventually asked the day shift manager to take care of the issue, he started defending her like crazy, and even shouted at us. It looks like he is getting a cut of his waitress' cheating income (she also works as a cashier). Both the waitress and her shift manager even refused to tell their names and official positions.

We've already filed a complaint along with a proof at the Jerusalem Chamber of Commerce and Municipality.

The owners of this place should carefully examine what happens and deal with those cheaters. That's intolerable in our Israel's capital. While the new mayor of Jerusalem - Moshe Leon and his team are working hard to make our city clean and trustworthy, such incidents with local businesses, on the contrary, damage the reputation of the city.

On the other hand, the evening shift (and the tall waitress) has been very polite and professional. No issues whatsoever. And the chef is awesome.

With best wishes, A Jewish family...

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Restaurant of high cuisine This restaurant is among “must to go” places in Jerusalem. Location. Located on king David street in the very heart of the holy city 🌆 Very close to the Old town of JLM and all sacred places. Exterior. Signboard and entrance do not attract and describe the beauty inside. Peculiarities. The Restaurant is open from 18:00 till night and almost always full. Booking in advance is recommended. Very low chance to find a table “from the street”. Interior. Very welcoming, cosy and nice. 2 zones: outside, yard zone; and indoor section. Service. Client-oriented, professional. Chef 👨‍🍳 creates extremely delicious 😋 dishes, and waiters professionally present them, knowing what drinks 🥤 and wines 🍷 to advise. Compliment from chef is usually served. Parking 🅿️. No particular place devoted for parking. To save nerves and time 🕰️ taxi 🚕 is recommended to get to the restaurant. No devoted space...