Old Wild West — Restaurant in Altavilla Vicentina

Food was decent, but service was less than what one would typically expect even in Italy. We thought it might have been that they didn’t like us because we were Americans, but I think they just simply don’t care about their customers. We asked if the waiter spoke English to make sure he understood us correctly. Order came out and was wrong... half order of BBQ ribs when I definitely ordered the full order (even pointed at it and made sure he understood the 16€ order and not the half order which was 11€). He said he could bring me another half order and I asked if I could just pay the difference (5€) because I had asked for the full order which was 16€. He said, do you want a full order? I said, no I just want the other half. He said he couldn’t do that and it would be 11€ for another half order. I finally just told him forget it then. To top it off, when I was paying, the cashier ask if everything was okay and I said, “no, not really.” She asked what I meant and I explained what had happened to which she replied “Okay.” So, I just paid and decided this is yet another pitiful excuse for a restaurant with mediocre food and poor customer service from snotty employees. One more place marked off my list of places I will ever return. I just simply do not understand how so many businesses here do not understand how customer service can either grow the business exponentially or result in stagnant or...

Can't cook a steak if their life depended on it. It was cold to the touch... As if it was removed from the refrigerator and served to me. Med. rare was a deep purple and chewy and cold. I'm talking Barney the dinosaur purple throughout. There were no juices either 🤔 no blood, no juices when I cut it... Am I going to be sick?

The dipping sauces for the "nachos" were also cold. I'd compare it to a nacho Lunchable (if that translates)

The red velvet cheesecake was dry and had a funny taste. I think it was also frozen and thawed out moments before serving. Ever taste freezer burn on your food? That's the taste!

Their french fries...

Ansia totale

Siamo arrivati verso le 21.30, eravamo in 3, da subito appena varcata la porta d'ingresso sembrava avessimo commesso un torto a presentarci lì allorchè, uno dei miei amici chiese in tutta gentilezza : "siete ancora aperti?", ci fecero accomodare su un tavolo, senza nemmeno servire i sottopiatti e le posate, ma direttamente il menù a mò di "muovetevi", da lì dopo pochi minuti si presenta il primo cameriere a chiederci se sapevamo già cosa ordinare, abbiamo chiesto del tempo in più con tutta gentilezza, nel frattempo dovevo cambiare dei soldi in cassa e appena mi avvicino ad essa in maniera quasi scazzata la ragazza ci fa : "Avete scelto?", nemmeno 2 minuti dopo la stessa si presenta al nostro tavolo per chiederci di nuovo "Siete Pronti?", tanto che ho ordinato la prima cosa che mi sia saltata all'occhio perchè la situazione era davvero ansiogena, vabbè tralasciamo, arrivano i piatti serviti dirtettamente sul tavolo (No sottopiatto, no posate, no salviette, ma almeno i bicchieri c'erano) tanto che abbiamo dovuto chiedere noi quello che dovrebbe essere il coperto, niente da dire sulla signora che ci ha passato le posate che è stata l'unica gentile in quel eccesso di tugurio, concludiamo la cena con gli occhi della cassiera addosso da tutto il tempo tanto che uno dei miei compagni mi fa a bassa voce "C'è la tipa che ci guarda male", noi finiamo di mangiare e neanche il tempo di terminare il drink che la stessa arriva con il conto e ci dice "Dobbiamo chiudere", il tutto entro le 22.30, vabbè se posso consigliarvi vicino ci sono posti più interessanti dove andare a mangiare, poco più avanti c'è il McDonalds, e adirittura lì vi...