Pandemonio di Casa Brogi — Restaurant in Florence

Thank you waitstaff and chef for ruining a once in a lifetime meal. I’ve waited for a VERY long time to have my first steak florentine and per a recommendation we came to Pandemonio. We ordered a 1 kilograms steak for the table as we were having several other courses as well. When they brought us out 2 lesser cuts equaling 2.2kg I asked why it was this way I was met with resistance as the “language barrier” appeared to be too much. When I finally was able to speak to our waiter regarding the misunderstanding he was very patronizing and rude. He said they decided that since the steak we ordered which contained BOTH HALVES of the T-bone(not just the NY strip) would have been 1.8 kilos they decided on our behalf that we should instead have 2.2 kilos of the lesser end of the roast that no longer contains the filet. Stupid Americans won’t know the difference anyway. They’re just lucky to be here. So! Somehow!? although we only ordered 1 kilo, the 1.8 kilo version of the steak we ordered would be too much so they felt it in our best interest to give is 2.2 kilos of an inferior cut. And get annoyed when we asked them to fix it. I didn’t come all the way to Italy to argue with some arrogant little waiter about the difference between a T-bone and a porterhouse and where on the roast they sit comparatively. Or, why .8 kilos of tenderloin does not in any way compare to a kilo of NY strip steak. In your mind I may be just some stupid American. And that’s fine by me. But I know my cuts of meat. And know when I’m being ripped off. I don’t mind paying 60€ per kilo for a steak. But if I am, I’d expect to get what I actually paid for. Not a lesser cut because some chef or waiter assumed we wouldn’t...

The food was very good and the waiters that served us were very kind and caring, but the overall experience we had wasn’t the greatest and the prices were clearly widely pumped up for New Year’s eve. Usually the Pandemionio mixed antipasto is €5 (checked on The Fork app were I booked from) but we paid €18! The most shocking prices were €5 for a small 300cl can of Coca Cola, and €3 for a bag of Twinings’ tea and some hot water.

We booked the table weeks in advance for the dinner of the 31st of December, after confirming the reservation the restaurant emailed me back again a week before the event asking to re-confirm my stay or they would have cancelled my reservation, fortunately I checked my personal email by chance just in time.

We arrived at the restaurant 10 minutes in advance, the place was all reserved but still empty. Our tabe was in the most uncomfortable position, right in front of the main entrance with all the people passing by hitting on our chairs and the cold getting in from the main door. When we asked to be relocated they said it was impossible because the place was fully booked, even though there was nobody there at that moment. After a little bit more of awkward discussion they finally gave us a better table.

I am sure the place is nice over off-peak periods (if there are any in Florence), but I do not recommend it...

10/10! Highly recommend! A must try. This was the very first restaurant my boyfriend and I came to when we arrived in Florence, and it's a GEM. Be sure to make a reservation because they get booked up quickly. We were greeted by friendly staff that were very attentive throughout the entire evening. We ordered the burrata and melon salad. The melon was perfectly ripe and the burrata was creamy. If you add a little salt to the melon, the sweet and salty pair deliciously. We also enjoyed the eggplant flan. I recommend the potato ravioli with chianti tomatoes and basil and the sliced beef with rosemary and butter. Melt in your mouth! The homemade chocolate mousse is incredible. The best I've ever had! Our kind waitress treated us with a taste of their homemade tiramisu. It was so light and creamy! She also offered us limoncello, and it was cold and wonderful. At the end, our waitress showed us to the back of the restaurant where they have an outdoor patio and seating. What a great place with amazing staff and memorable food. We...