Instant — Restaurant in Lecco

Visited yesterday, asked for table for 4. We've been told that we can only order pizza at the time, nothing else (and drinks of course). We waited for over 30 minutes to order, after I have asked if someone could take our order and give us drinks menu. After we received the drinks list we were then still waiting after 10 minutes for someone to acknowledge us. After we've ordered, pizzas came out quickly. Food was okay, nothing terrible but not worth the wait. We've been cleared not long after we finished. Then we wanted some desserts, but no one has given us menu for another 10 minutes, and no one came to take the order for another 20 minutes, by then we lost our appetite for desserts and asked for the bill. The bill came and they charged us 4x3€ for Coperto and asked what it was for (before googling), the waiter didn't even know what it was for, and went inside to ask. I asked not to pay it as we weren't happy with service and to be charged for only having a pizza and a drink each, we felt it was not worth what they charged. They said we need to pay it as it's for "tablecloth and cutlery".. I work in the service industry for years and I do leave tips everywhere I go, but this is the service I wouldn't leave a penny. The coperto also wasn't mentioned anywhere on the menu nor how much they charged.. all other tables that came before and after us got bread baskets and good/faster service so it was very...

The worst restaurant I have ever been to (and I visit many restaurants so have some experience :) ). First we were waiting ~20 minutes to order, then more than 1 hour for food. Prawns in apples were bitter and tasted like there was sand inside. Then when we wanted to pay, it occured that their machine for cards doesn't work and we need to bring cash. I said that we can pay in cash half of the amount now and go to our apartment to bring the rest so we would be back in one hour. She said that we can do it only if I leave her my ID!!! (What an idea), so one of the waiter took us to the bank to take out money and when (during paying) I said that we should get a discount for waiting for so long, all she did was a stupid facial expression. Bad food and bad service. I don't know if all guests are treated like this or maybe other nationalities. I give 1* because it's impossible to give less,...

We had dinner on a regular Friday evening. The restaurant was fairly busy. We got a table but somehow the staff didn't remember that they had made one table to two and the people next to us got hardly any notice from the staff. On the positive side, the food and drinks were delicious and few vegetarian options were available too. I really enjoyed the strawberry mojito. We ordered starters, but for some reason they brought the main dishes first. They apologised for their mistake and shortly brought us our starters. Main dishes arrived shortly after, delicious like mentioned before.

Until this the service for us was very good, but the atmosphere between staff didn't look very well organised. They ran everywhere and like I mentioned, the table next to us was almost forgatten the whole time we were there. We asked for dessert menu, but nobody brought it to us. After ten minutes...