Nhero Milano — Restaurant in Milan

Good morning Nhero Team. Addressed to the Nehru management/ownership or to whom may concern that want to take the feedback in consideration to use as a viable tool for customer experience in search to achieve the highest level of experience Nice ambience, clean and organized. too bad that the barista served the cappuccinos with out the espresso shot in it. The machine only dispensed water instead for coffe. (Equipment or operator error? Either way you are the professional and should have caught it ) This is not the worst of it. When we brought it up to the barista, she dismissed it with bad attitude stating that “this is the way I make cappuccino all the time” (if that is so she may need some serious training in attitude and who to) Milan one of the most beautiful cosmopolitan city and paradise of the espresso, food and many other fine and high qualities and standards, too bad we encounter and at times come across an entitled condescending barista with very bad customer facing manners. Never to be found else where in the world in my 30 plus years of traveling. Very sad for the reputation of the Italian hospitality business and possibly crippling even for a successful business.

Regards customer that cares on how small business thrive.

Translated with google Buongiorno Nhero Team. Indirizzato alla direzione / proprietà di Nehru oa chi potrebbe preoccuparsi di voler prendere in considerazione il feedback da utilizzare come strumento fattibile per l'esperienza del cliente nella ricerca per raggiungere il massimo livello di esperienza Bella atmosfera, pulita e organizzata. peccato che il barista abbia servito i cappuccini senza l'espresso. La macchina erogava solo acqua invece per il caffè. (Errore dell'attrezzatura o dell'operatore? In entrambi i casi sei il professionista e avresti dovuto prenderlo) Questo non è il peggio. Quando l'abbiamo portato dal barista, lo ha respinto con cattiva attitudine affermando che "questo è il modo in cui faccio cappuccino tutto il tempo" (se è così, potrebbe aver bisogno di un serio allenamento in atteggiamento e chi farlo) Milano è una delle città cosmopolite più belle e il paradiso dell'espresso, del cibo e di molte altre qualità e standard eccellenti, peccato che ci imbattiamo e, a volte, ci imbattiamo in un barista accondiscendente intitolato con cattive maniere rivolte al cliente. Mai trovata altrove nel mondo nei miei oltre 30 anni di viaggio. Molto triste per la reputazione del settore alberghiero italiano e forse paralizzante anche per un'azienda di successo.

Saluta il cliente che si preoccupa di come prosperano le piccole imprese.

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At first we got service from the boys who did their job very good, they were nice and polite, but strange was that the boys went home at the center of our service and then they left us the girl waitresses, who didnt care about us, we asked several times to serve us, but they did like they didnt hear us. We considered this very rude and we were absolutely disappointed how we were treated by the girls. When we asked the bill, the girl in black nodded us and we waited another 10-15 minutes and then we were fed up because nobody were going to get us the bill. After we got up and were ready to leave, she told us that we needed to get to the bar to pay our bill in extremly rude way. I DONT RECOMMEND THIS PLACE, i have never been in such a bad place where costumers were treated like this! DISGUSTING...

IF YOU ARE A TOURIST AVOID AT ALL COSTS! The middle aged Male member of staff who was behind the till was so disgustingly rude to my fiancee I was mere moments away from blowing a gasket and subjecting him to a barrage of uncomplimentary observations. As it was the first morning of our holiday I thought better of it. There was a very friendly waiter who said "follow me please I shall serve you personally" he was great. The whole situation did put a dampener on the day so please dont risk it happening to you. No word of a lie we had to grab a quick drink in the city centre so we popped in to the local MacDonalds and the service, price, quality of food and location was far superior. Very sad that's the case but...