Officina Alimentare Dedicata Parma — Restaurant in Parma

After some research, OAD ended up on our list for our only meal in Parma, and it was chosen in the end. We are so happy that it was. We made a reservation upon recommendation of our BnB hostess. We had a lovely table outside for the 6 of us (3 adults/3kids). It was a Sunday and we are thankful that they were open, though the neighborhood was notably slower than the previous day. We had the Cured Meat selection, Cicciolata, Giardiniera, Guanciale on Polenta Cakes, Torta Fritta, Anolini in Brodo, Kids' Tagliolini with Olive Oil, Gnocchi with 3 Tomatoes, and Carne Salada. To drink we had a Craft Cream Ale and a Lambrusco bottle. All the cured meats were wonderfully curated and delicious, especially the Cicciolata! The Torta Fritta was a hit with everyone when eating the Salumi. I had the Anolini and have to say it was one of the most memorable things I have eaten on this trip, rich, simple and perfectly executed, also filling. After our Espresso I asked for a digestif and I was given an incredible local drink, fruity and intense, but I couldn't understand the name 🤪 Thank you ladies for an incredible...

Like many other reviewers, we experienced negligent, slow service from both a male and a female server. Arriving early, with no reservations but with only two people seated in the restaurant, they told us we had to dine in the basement. That would have been fine if everything else had gone well. First course took over an hour and a half to arrive. We had to cancel the main course based on how long the first course took. In over two hours, the waitstaff never asked if we wanted a second drink, despite our glasses being empty for some time. We noticed that other customers near us were also similarly treated by the waitstaff and left upset. Finally, if you’re considering this place because of the touted gluten-free options, don’t bother. They have very few GF options on the menu. The menu denotes what is GF, and...

Served a frozen lasagna that was still cold in the middle.

Editing based on owner's response: The owner has correctly identified my and my wife's order and series of events. The cheese and ham was delicious!

A few notes - once I let the staff know my food was cold, my wife stopped eating - she waited a full five minutes before I told her to continue so her food wouldn't be cold. It was another 5 minutes before I got up to pay and only then did the replacement lasagna come out. At that point we had fully finished our meal so there was no reason to stay.

They did remove the lasagna from the bill.

This meal was the only cold meal I've had in Italy. It's the first time I've been served cold food in a restaurant in...