Rossellinis — Restaurant in Ravello

If you are looking for Michelin starred standard experience, looking somewhere else. While the food from the kitchen was of good quality, the service and operational failures significantly marred the entire evening.

The core issues we encountered were as follows:

1. Severe Understaffing and Unprofessional Service: The restaurant was visibly understaffed. The wait team was rushed, leading to perfunctory and hurried introductions of the dishes, which robbed the meal of its narrative and luxury pace. Furthermore, the ambient service environment was unprofessional, with staff loudly discussing personal matters and calling to each other across the lounge, which destroyed the elegant atmosphere.

2. Inattentiveness and Neglect: Our table was situated behind large plants whose leaves encroached upon our seating, making it physically uncomfortable to lean back. We had to request twice for the seats to be adjusted. More critically, we believe items from the tasting menu were missed. We noticed inconsistencies in the number of courses served to us compared to other tables, specifically with non-kitchen items, suggesting they were simply forgotten.

3. Poor Handling of Dietary Requirements: One of our guests has specific dietary needs. The staff was initially reluctant and ill-equipped to accommodate this. The à la carte menu was too limited to construct a satisfactory alternative tasting menu. This lack of flexibility is surprising for a restaurant of this calibre.

4. Billing Issue and Attitude: The most concerning incident involved the bill. Without any prior communication or consent, the entire table was charged for the more expensive standard tasting menu, even though one guest had a modified menu due to the acknowledged dietary restrictions. When we questioned this, it led to a very unpleasant discussion with a waiter who displayed a poor and argumentative attitude. The error was eventually corrected, but the manner in which it was handled was unacceptable.

In summary, while the culinary output was good, the operational staff were incapable of delivering a complete Michelin-star experience. The combination of neglect, inconsistency, unprofessionalism, and a critical billing error reflects a deep disconnect between the kitchen's efforts and the front-of-house execution.

Having dined at numerous Michelin-starred restaurants worldwide, this was, by a significant margin, the most disappointing experience. A Michelin star should be a guarantee of excellence across all facets of dining, not just the food. Unfortunately, Rossellini's, on this night, did not live up to...

Beautiful ambience, but for a Michelin star restaurant, the food was really underwhelming. Nothing refined, no amuses or appetizers. We are very open to interpretations of the chef but this was without a lot of love and knowledge of fine dining if you'd ask us. We had for example a main with seafood tempura and it was literally that. A full plate of deep fried seafood and veggies with a very strong sauce that not complimented the dish at all. Like you get for finger food in a Spanish tapas bar. Presentation wasn't there. Staff was friendly but seamed bored. weather was beautiful (30 degrees, full sunshine, no strong wind), but we had to sit inside, even after our lunch it seemed to be a lot of effort when we asked to have our digestive outside... We were expecting more.. Had amazing food in Ravello and Minori from a way higher standard and a much lower...

We were so excited about this meal but we’re so disappointed. The apertivo was nice prior to dinner. The decor is super cute. Everything is on brand and pink. The view is spectacular. However once they walked us over to the dinner things changed. They would only allow us to order the same menu and given that my husband and I have very different dietary requirements and preferences, this didn’t work for us. It ended up being a thing - and set the tone for the rest of the evening. Our waiter was nice but the whole thing was pretentious. The food was ok- nothing to write home about. We expected more from a Michelin star restaurant and were sorely disappointed. Not worth the money or time when there are so many really excellent...