Colonna Cafè & Restaurant — Restaurant in Rome

We went there due to good rating. We ordered clam spaghetti and seafood risotto. The waiter recommended an appetiser which is not on the menu. I asked how much and he said around 6€

When the appetiser came there’s cheese and salmon and it doesn’t look like 6 euros but when we paid the bill, it’s 20euros. To be fair, taste was ok but just I wouldn’t order it for this price.

The spaghetti and risotto are average, not up to this rating when compared to other Rome restaurants.

For dessert, the waiter said it’s on the house and asked us to choose from tiramisu and lemon cake with ice cream inside. We were full and actually didn’t want one. Since he said it’s on the house we had one lemon cake to share. It tastes spoiled. And it’s also charged on the bill. I guess he doesn’t know what does “on the house” means.

I would say, maybe it’s problem of their english and they look sincere.

“Cover charge” is 2.5€ per person which is normal.

2days later, I saw a very rude response. I’m trying to be fair and nice. I was misled during ordering. That’s why I paid as I really ate your food. But for your response, I need to deduct more stars from service...

At this place they don't give you a receipt, you pay at the register. And my total was completely off. It was easy to check since I only ordered 3 items. I even remember register showed "Aqua 5EU" but the only water in menu is 3EU. The other items turned out to be more expensive as well. Unfortunately I realized it after I left.

Upd after owner's reply:

I'm not the one to teach a business owner how to communicate with customers. However, if you believe the review was inaccurate, you had the option to politely explain why you disagree. People would likely have understood. Moreover, whoever left the review probably understood the situation and might have been willing to amend it.

Instead, you chose to confront angrily, accuse of crimes, and threaten with police. If that's how you want your customers to feel, then I'll leave the entire conversation as it is for the public to judge.

P.S. If the 5 EU was the service charge, it explains...

I recently had the pleasure of visiting Colonna Cafè & Restaurant and it was an unforgettable experience. From the moment we arrived, Virginia, the owner, greeted us with a warm and genuine welcome. Her hospitality truly set the tone for the evening.

We enjoyed a delightful aperitivo during happy hour, featuring perfectly crafted Aperol Spritz, accompanied by a generous assortment of nuts and chips. The atmosphere was vibrant yet cozy, with an international flair that made us feel right at home.

One of the highlights was the intimate room upstairs, which offered a charming and secluded space to relax and enjoy our drinks. It provided the perfect setting for a more personal and quiet experience, away from the lively main area.

Colonna Cafè & Restaurant has a wonderful blend of excellent service, delicious offerings, and a unique ambiance. I highly recommend this gem to anyone looking for a memorable dining experience. Five stars...