Dal Toscano Restaurant — Restaurant in Rome

If you're not local, stay far away from this place unless you enjoy feeling like an unwelcome outsider and being treated with blatant disregard.

We went on a Roman friend’s recommendation, thinking we were in for a great dining experience. What a mistake. We initially tried to go without a reservation on a Wednesday at 8:30 PM (they open at 8:00 PM), but they turned us away, claiming they were fully booked. Fine. We booked for the next day at the same time.

Fast forward to Thursday. We arrive, nobody at the door to greet us, so we step inside. The moment the waitstaff laid eyes on us, it was as if we had personally offended them by existing. No smiles, no welcome—just cold, unfriendly stares. We were seated in a corner at the back of the room, which felt a bit isolated from the rest of the space

Sitting down, I immediately noticed cobwebs hanging from the lamps above our table—a nice touch, really. Then comes the bearded waiter, who, with a dry and indifferent tone, pointed at the menu and told us to "scan the QR for the English menu." No effort, no warmth. He deliberately took his time before even acknowledging our drink order, despite the fact that in the room we were seated in, there were only two tables occupied. Meanwhile, the only other diners—a clearly local Italian family—received smiles, conversation, and constant attention, while we were met with disinterest at best, annoyance at worst.

When he finally took our order, we weren’t super hungry, so we just got a starter to share, mains, and a couple of sides. His response? A condescending "Only this to share?", making it clear he found it odd. The food arrived, and while it was good, the experience was so sour that we just wanted to leave. We skipped dessert and asked for the bill.

Then, just as we were ready to put this disappointing experience behind us, the waiter made a point to remind us that "tips aren’t included" (even though a 12% service charge was already included, if I'm not mistaken) and that they only accept cash tips. At that point, it just felt like the perfect ending to an already unpleasant evening.

This place is an absolute joke, and if you’re not Italian, don’t expect to be treated with basic decency. Avoid at all...

Racist!!! Trying to scam us over tips since we are Asians !!! Poor attitude too!!! We have been polite all the time : with a lot of sorries and thank you. We also try to communicate with the servant as well as we could ( he seem like he don’t speak English that well hence we point at the menu and try to indicate what we would like to have in English since we don’t speak Italian ( we apology in advance for that as well :) he don’t even attempt to understand what we try to say, but reply us with only the food item in Italian ), everything is fine during the ordering and after meal is served. We of course say thank you after each. I think we have been very respectful all the time and see no reason why we should be treated like this ( being treated in such manner, given there are good English comments before I thought it will be perfectly fine if we couldn’t speak Italian well) . On top of that, he attempted to scam us over tips when paying by saying: “ tips is not included. “ twice! and “ we accept cash” he stood there for a long time… He said nothing but just stood here staring, we of course feel intimidated and by how he jokes around with another customer with the word “ tip “. We knew he tried to scam us while no actual good services have been given ( thus initially a service fee is already included in the check). We are of course furious and since there are only me and my friend, two Asian girls , and speak no Italian. ( in that situation I don’t feel like anyone could support us, so we just leave without saying a word after we paid our actual meal price but feel so wronged ) We can only try to complain throughout google ratings and hope anyone could stand up for us, we are just two Asian students studying in Europe, trying to have a great vacation in Rome and this is what we have get. Great disappointment… one of the worst racist experiences I have experienced throughout all those years studying in Europe… cried through the way back to hotel hence decided to write this comment. I hope I can get an apology from the restaurant. Don’t expect...

This place was the most disappointing part of our trip to Rome. We booked a table for 8pm, went on time and the restaurant was still empty as it just opened. We did not order a massive amount of food as we had some pizza earlier that day and aperitivo with little snacks, still to celebrate a bday we ordered 1kg of grilled meat with a bone, and some sides. One person took pasta as well & another one a different kind of meat/ steak. The food was tasty (good but not extraordinary..), however the service was very poor. The waiter had a bit of an attitude, wasn't too friendly. The food was arriving in a weird order, sides 1st the big grilled meant much later. We shared all that and the person who ordered a steak still did not get his meal. It took more than 30mins to get this, another table who came to the restaurant after us had already served their food, but we did not. Finally it arrived but the waiter did not even say sorry he forgot. So one of us had to watch the others eating, and later was just eating on his own.. Trying to get the attention of the waiter or call him was also not easy, he just didn't look at us or didn't care. The restaurant was at that point still pretty empty. In the end we paid and he added that tips are acceptable only by cash... just a miserable service tbh and broke the whole experience to us. I don't...