Giselda Prati — Restaurant in Rome

I cannot say enough wonderful things about this place! My husband and I “accidentally” found it as we stayed at an Airbnb across from it. We got hooked the minute we walked in there! The food not only looked spectacular but it also tasted delicious and what superb way to immerse ourselves into the Italian culture. Then… the staff ❤️❤️❤️. The staff was SPECTACULAR! I mean Italians are spectacular people already, but they went above and beyond to share “their food” with us. It was like: come, let me take excellent care of you and make sure that you fall in love with “Roma” and will dream of coming back to Italy! They knew right away we were tourists as we didn’t speak any Italian, and unlike certain places when we visited France, where that almost felt we would be pushed away, that in fact got them even more loving to us! Everyone, I mean everyone was happy, courteous and spoke great English, to our salvation! 😉 Two people went above and beyond: Deborah and Sara! They learned what we liked and enjoyed and after that we didn’t even needed to order off the menu, they just came up with things that they knew we would be delighted with! It was like every morning, it was a new surprise, a new dish, and needless to say great laughs, cappuccinos and company! There was no way we could have a bad day, after starting it with such positive people and vibes! Sooooo… if you have the chance to visit, don’t miss it! And please send my love to my girls ❤️🥰. We will be back to see them, in due time! And to the managers and owner of this venue: outstanding job! And keep those girls well compensated, they are a huge asset to...

Just don’t. The big restaurant name’s sign and gentleman barker at the front of restaurant got us in. The food displayed behind the glass counters - pizzas, pastas, paninis, pastries, etc look appetizing enough. Especially for hungry and tired tourists like us. The manager/server is kind and welcoming enough but can’t speak very good English so calls another person who can. This is where the trouble starts: we are excited to order but Server2 looks impatient and sighs a lot. She won’t answer basic questions w/ kindness, instead she gives us a look of exasperation w/ our requests for recommendations. We order the suggested basics: Marguerite’s pizza and carbonara. 10-12 minutes later, the Marguerite pizza arrives but there is not a single basil on it and the pasta looks like it’s got potential but, nope. It is bland and swimming in oil while bacon is chewy and hard like stale meats. In short, fellow traveller, do a bit more research and find a better place to spend your hard-earned money. This place is not it and doesn’t do Italian food justice! OH! Forgot to say they refused to heat up two friends’ pizzas order-off-counter too. We thought that was strange “rules”. Goodluck and...

I am I regular client in this restaurant. Today, when I was there, the lady DEBORA asked me to say her PLEASE for the order. Even she doesn't know how she could talk to the clients. But why do I have to say always PLEASE when I'm paying for the food with TAX? When international tourists have been there, are they saying PLEASE?? no, it's not that, it's only happening in Italy. The lady doesn't do anything, just always talking 🙄. She can't show her attitude with a client to tell her, "PLEASE* it's not mandatory anywhere around the world. But we always say think of you all time. Really they Have to change the mentality on how to talk with the clients, don't show behavior as a resistance. Not recommend at all when there has this kind of staff it's harmful to the clients as well for...