We came here for dinner due to the good reviews on google and had the opposite experience. The reason their reviews are so high is because they were asking people to rate their experience highly and shoving us/them the direct QR code to do so.

Upon arrival the staff seemed visibly disorganised and inefficient. The waiting list system and available seats were not being utilised to the extent of people actually asking about it and why they were waiting without reason.

We waited around 35min in the queue. After being seated we had to wait over 10min to order and the chef actually got on the floor to take ours, since the serving staff were busy on their phones and talking to each other.

We ordered the wagyu and the special Japanese beef sets and got taken aback by its lack of quality and flavour. The quality of the beef was definitely not what they were advertising and that is without even mentioning the quality of the side dishes. The meat was chewy, hard, bloody and untender; 1/3 of my "premium Japanese beef" was pure fat; (see photo) The side dishes were extremely dull, the salt/pepper mix (essential pepper mix) was just MSG; The wasabi tasted like coloured horseradish and not even of quality; The grilling plate wasn't actually cleaned between guests; (see photo) The egg was essentially just holding its shape and that was also about it. It was not the silky, custardy nor perfectly cooked like other eggs we've had; The miso soup tasted like it came out of a package; The place was only occupied with tourists, which should have been the first give away; All gyukatsu places I have eaten and been to had their own special sauce, here they had gravy..; Both chefs were definitely not Japanese, since they were "too Western" looking to be so;

This experience was for the both of us probably the most underwhelming to worst meal we have had so far in Japan. We're still quite shocked with how bad this was from A to Z.

On top of that, the bathroom was extremely filthy and you could see dried urine and more on the toilet itself (see photos)

I will not come again, and recommend everyone to keep walking and find a proper local Japanese restaurant. And for this we paid nearly 9500yen..