Tatsu — Restaurant in Narita

The woman at the cash register is very rude to people who she thinks is Chinese.

There was a Chinese man ordering before us in Mandarin. Because I can understand Mandarin, I could hear how rude and short she was with him.

The next woman spoke English (she didn’t look Chinese, I guess) and the cashier immediately changed personalities — she apologized that the customer ahead of her took a long time to order (he took maybe 5-6 min longer than usual), and wrote down the order with a smile, bowing toward and thanking the customer.

Then came my mother and me, also of Chinese heritage. I accidentally called a menu item by the wrong name and she rolled her eyes and laughed, corrected me mockingly, and then in a very condescending tone to just order in Chinese.

Props to her for being multilingual, but she uses this skill to target customers. Food was decent but this interaction ruined my meal. It’s a shame because all of the other staff...

The fried dishes are much better than noodle dishes. The dan dan noodles we got are undercooked.

The service at the counter was great but the staff inside the restaurant is horrible. We are a party of 2 and the staff didn’t allow us to sit at the table with the couch. However, subsequently she allowed people (who are all white) to sit at the table with the couch even though they are parties of 2 as well when the restaurant has other smaller tables. We also noticed that the staff will redirect Asians to sit at the bar table and middle tables but never re-direct white people to other tables so I perceive that as very unfair. If you don’t want people to sit at the table with couches for a party of 2, then be consistent in enforcing it; otherwise let your guests sit wherever they want REGARDLESS of their races, because at the end, we all pay the same price...

The South Asian elderly woman cashier incorrectly entered my name on the P.Pass machine, causing my access to be declined. When I reminded her of the issue, she just shouted at me to leave.

I calmed down for a while and went back to discuss the issue with the elderly South Asian woman again, but she shouted at me once more.

I noticed that the cashier had changed to someone else, so I queued up again and asked the new cashier to input my name in correct way. Finally, I was able to access my account.

How disappointing the behavior of the elderly South...