McDonald's Ebisubashi South — Restaurant in Osaka

Dear McDonald’s Global Customer Service / Media Relations Team,

I am writing to formally lodge a deeply serious complaint regarding what I perceive to have been discriminatory and unfair treatment by staff at your Namba, Osaka restaurant on [insert specific date].

During my visit, while waiting for my meal, I took a sip from my own water bottle. Immediately afterwards, a staff member confronted me with a sign, stating that this was against store policy. Simultaneously, four Caucasian customers seated nearby were also drinking water they brought themselves, yet received no warning or intervention. This blatant double standard felt humiliating and discriminatory.

When I asked the staff member why I was singled out, they deliberately turned away, refused to answer, and even hid their name badge, preventing me from identifying them. This behavior went far beyond poor service—it implied intentional discrimination based on race or appearance, and represents a clear breach of McDonald’s global values of fairness, equality, and respectful treatment of all customers.

Such conduct not only damages the brand’s reputation but also severely undermines customer trust. I demand that McDonald’s Global Headquarters: Conduct a thorough investigation into this incident and clearly state whether this conduct violates your anti-discrimination and customer service policies. Provide me with a formal written response, including the disciplinary measures taken and corrective actions implemented to prevent recurrence. Issue a public or direct apology, emphasizing McDonald’s commitment to treating every customer equally, regardless of race, nationality, or appearance.

I have documented the incident and am prepared to provide photographic or audio evidence upon request. I expect a clear, detailed response within 30 days.

This was not merely poor service—it was unfair, discriminatory, and utterly unacceptable. I trust McDonald’s will take this matter with the utmost seriousness...

McDonald's Ebisubashi South is a popular spot in Osaka, Japan, where you can grab some classic fast food goodness. It's located right in the heart of the action, near Ebisubashi Bridge, so it's super convenient whether you're exploring the city or just need a quick bite.

As with any McDonald's, you can expect all the favorites: Big Macs, Chicken McNuggets, fries – you name it. Plus, they often have some Japan-exclusive items on the menu, which is always fun to try if you're feeling adventurous.

The vibe inside is what you'd expect from a McDonald's – casual and bustling. It's a great spot to refuel while taking in the sights and sounds of Osaka.

Whether you're craving a quick snack or a full-on meal, McDonald's Ebisubashi South has got you covered. It's fast, it's convenient, and hey, who can resist those...

Worst McDonalds I have ever been to. My shake had fingerprints all over its lid and pieces of other food on the bottom, disgusting! My friend has been waiting for over 30 minutes for his order and when he asked friendly when he will get it he got an angry „Wait, it‘s coming!“ as a response. I will NEVER eat at this place again, there are many other McDonalds stores in the area that treat their customers significantly better that this one. I am very...