I’m not sure whether to give zero stars to this store. I read some reviews on google Maps about this shop and most of them are good reviews. So I took a reservation and came there today. And my experience here is the worst. The staff here are not good in communicate. They didn't even try to introduce how the system here works. Their Japanese or English is not good. And I realize all the good reviews are mostly from Chinese customers who can speak Chinese. After we decided on our course, we had to wait for 20 minutes for the food even though it was early and not crowded at that time. We chose the 7800¥ course x3 person( all you can drink is included but it is pointless ) and there was a dish sold out but the staff didn't bother to tell us the resolution. So if there was 5/15 dish sold out, we still need fully pay for the course, right? And the staff here just do whatever they want and don't need to ask for your agreement or opinion. There was a dish that take more time than another dish (according to the staff) and I didn't realize the time she talk about is infinity. We waited for an hour and it never come. Even though we ask another staff but it didn't help. She just talks something through her phone and with no explanation, she just walks away like nothing. And at this time, it was more crowded but one sentence to explain won't hurt, right? So after another 30 minutes of waiting in hopelessness, we decided to go and never come back. This kind of experience makes me feel unsure about the services of Chinese owner restaurants ( I know there are many good Chinese restaurants but I can help but have that impression after this)