Sports wear Disc. Alpen Tokyo — Local services in Tokyo

This is my worst experience as a foreign citizen who has lived in Japan for a long time, I went to the shop on July 13 2024 at around 21.00 Japan time, I bought about 5 special Adidas Tokyo edition t-shirts. But because I received bad service, I didn't take the item because I was very angry at the bad treatment. I received very bad service from the young girl and young guy at the cashier on the 2nd floor. A young girl who was wearing a red jersey that day served me as a foreign buyer and served me very, very badly, I have lived in Japan for quite a long time. The service from this girl was very surprising because this was my first experience of getting bad service in Japan. In fact, in the world, Japan is known as a country that is polite in serving. I hope the manager or superior of the Tokyo Shinjuku Alpen shop will discipline the staff well and teach them how to serve buyers well according to the work SOP in Japan. I think the work SOP as a cashier is to serve in a friendly manner, even if the buyer is a Japanese citizen or a foreigner, please serve them well. Because you also get money from that job and you also work as a cashier, I think you are required to be friendly to buyers and you shouldn't bring your bad mood to buyers, you have to be more professional in serving. I hope the Tokyo Shinjuku Alpen improve their service...

The staff in the area where trekking backpacks are sold have a poor service attitude! I visited a total of four shops selling hiking backpacks in Tokyo, but I was surprised and angry by the service of only this one. I spent one and a half hours in the area where selling trekking backpacks , and no clerk took the initiative to ask if I needed help. When I asked a male clerk if there were any other styles of goods, the male clerk only answered me a few curt words without moving a single step, and there was even a shelf between me and him. From this point on, I started to doubt that the clerk seemed  to be unfriendly, but I didn't pay much attention to it. Later, I asked the male clerk if there were any discounts on the goods, and the answer was just a "NO" and an impatient wave. It wasn't until here that I was fully convinced that the male clerk was impatient, unfriendly and even discriminatory to people who didn't speak Japanese. Therefore, it is not recommended to come to this store to buy a hiking backpack at all, it is recommended to choose another outdoor goods store in Shinjuku, and the service experience will be much better than this store. In addition, my review is only for the area where Alpen Tokyo sells hiking backpacks, and the service in other...

The best mall in Tokyo for all sports fanatics looking to find anything from outdoor hiking equipment to basketball, running, golfing, tennis, etc. The range of sizes may vary but the designs are aplenty - from the older models to the latest ones. Really impressed by the selection and layout of each floors. Well designed with a counter on each floor and signs to direct the crowd. Toilets are available on selected levels too. Super conveniently located in Shinjuku and you will not miss it crossing the street from the train exit. Tax refunds available as well for tourists, albeit at another counter. Staff are all friendly and mostly can speak English. Running equipment and shoes were the most popular along level 1 unsurprisingly, especially ON and Asics. Prices are regular prices but some items have up to 30-40% discounts so it will be well worth the buy regardless! Highly...