Hantejiya Ikebukuro Sunshine City — Restaurant in Tokyo

Horrible service. We we're ignored and they did not take our order correctly in the beginning. Waited another 40mins for our meat to come out and it did NOT look like the picture that was on the menu. Neighboring tables had about 3 orders of different kinds of meats while we were waiting for our one order to come out. We ordered seafood pancake, bibimbap and two orders of the dry aged pork and the total was $54 US. I'm Korean so I know how and what to do when eating Korean food and if your not going to tend to my grill I'm going to do it myself. Do not tell me not to touch it when you're not doing your job.

(Since we do not speak Japanese we pointed to what we wanted and we did it again when the meat came out because it did not look like the picture on the menu. They nodded as if it was it.)

Overall very dissatisfied and...

Service has always been awful every time I went but I do enjoy the food. I speak fluent Chinese and English, can have conversational Japanese and don’t have a problem with ordering. But today’s service unacceptable. I place 5 orders and Only received 3 of those orders. We waited over 1 hr and 40mins, asked the waiter several times through out, to repeat my order and he said it was coming several times. After about close to the second hour, the waiter was irritated and brought the cook out. He said he didn’t have what I wanted and to order something esle. The place wasn’t busy either. I found that very distasteful. Won’t be coming back anymore. I don’t mind bad service but My family was very...

Wouldn't recommend. Place looked cool, but we were mislead by the menu photos. Ordered two sets, thinking we were going to receive 4 pieces of meat as the picture showed each set with 2 pieces. In the end, they only gave us 2 pieces total and still charged us for 2 sets. Service was also incredibly slow and they...