Otsuna Sushi — Restaurant in Tokyo

Otsunasushi was one of the worst dining experiences I’ve ever had! I walked in with my wife and daughter wanting one last sushi dinner before returning home to the US. My wife did not want anything to eat but simply wanted to sit with us. It was not crowded at the time, only 2 other patrons. We understood very little Japanese, but the staff made it very clear that in order to stay my wife needed to order food. My wife graciously left while my daughter and I ordered our meals. Near the end of our meal, my wife returned and sat with us, still only 2 other patrons. At first, our young waitress was very gracious and allowed my wife to sit with us and even offered her a free cup of hot tea. The sushi chef became visibly upset and ordered an older waitress to speak to us. She only spoke Japanese, which we did not fully understand. We took it to mean my wife could not stay. My wife left a second time. Then a few seconds later the older waitress brought a dish of tsukemono, which we did not order. At this point, I just wanted to settle the bill and leave. I realized later they charged me an exorbitant amount for the tsukemono (which we did not order) and for the hot tea, which our young waitress said was free. The service and attitude of the staff, especially the sushi chef was horrible. If you’ve ever watched the TV show, Seinfeld, you’ll remember the Soup Nazi. You get the picture. Do not eat at this place, especially if you are a foreign visitor! I would never recommend this...

I don't think I have ever felt more uncomfortable eating at a Sushi place. Right up front, I told the waitress (who spoke English) that this was my first day in Tokyo on business from America and open to the sushi chef's suggestions. To warm up, I ordered a couple of classics, nothing spectacular, just settling in before what I hoped would be the chef's fireworks once he understood my palate and wanted to surprise me. Turns out, they didn't have yellowtail -- fine. I get it. That's bush league in Japan. So, I told the waitress, "Chef's choice. I'm open to whatever he wants to give me." Then came the problem: I asked for one of my favorites, a spicy scallop hand roll. Okay, admittedly this might be an American thing, but what transpired next was insulting. The chef made the hand roll, but didn't understand the spicy part (spicy sauce). He took the hand roll in the back and the waitress and some other staff had a good laugh at my expense. How do I know that they were laughing at me? Nobody else was there! (See pic below.) And, while I was prepared to spend all kinds of money being treated to Japanese delicacies, I decided to take my business elsewhere － because their attitude and the service was atrocious. How can I say that? Again, I was the only one there! For 20 minutes, before begging for my check so I could leave, this...

I don't understand why this place doesn't have a perfect score! With so many sushi restaurants to choose from, I went twice because it is so good. The service is great, particularly the sushi chef. For English speakers the younger handsome chef is fluent and can help you if you have any dietary restrictions. On the weekends, there is a younger waitress who is also fluent. I am gluten free with a sesame allergy and was able to eat way too much 🙂. Weekday lunch specials are cheaper than weekend/holiday. But both are a steal compared to what you pay for those in the United States. That quality of fish is hard to get. Having gluten free soy sauce and not getting sick afterwards from cross contamination was really awesome. I am not celiac rather I have a wheat allergy so it may be different for others. Excellent. Excellent. Excellent. Be mindful Google's hours are wrong. They are open for...