RULE COFFEE&ROASTERS — Restaurant in Tokyo

As someone who has worked as a barista and regularly makes coffee with soy milk, I was really surprised and disappointed by the soy lattes I received here. The first one I ordered was genuinely the worst I’ve ever had — the soy milk appeared separated and curdled, forming a thick, sour "crema" that covered the entire surface of the drink. There was no steamed milk texture underneath - the whole latte was just sour curdled foam … When I politely pointed it out and said I thought the milk might be off, the staff responded with a long explanation about soy milk naturally behaving this way, rather than acknowledging that something might have gone wrong. I decided to give it another chance and ordered a second soy latte. Unfortunately, it tasted like it was made with hot water — thin, weak, and still unpleasant. These coffees cost us $18 Australian dollars. My partner out of politeness finished his and became quite unwell within 15 minutes of drinking it. My recommendation go get a boss coffee from the vending machine or nearby konbini.

I understand soy milk can be tricky to work with, but these drinks didn’t reflect the quality I would expect from a reputable café, especially in Tokyo. I wouldn’t leave this review if I hadn’t tried twice. I’m sure other parts of the menu may be better, but if you’re ordering plant-based milk here, I’d recommend caution…

Response - ( I appreciate you taking the time to respond to my review, but I’d like to clarify a few things. Firstly, I was away from the table for less than a minute. To imply that the coffee's condition was due to it sitting too long is both incorrect and unhelpful. Secondly, I’m genuinely curious: is coffee meant to be consumed within one minute before it becomes undrinkable? That seems like an unreasonable standard, especially for a latte. My partner who had the same latte drank it immediately and had the same experience, further refuting this point.

As a barista with years of experience using organic soy milk, I know its characteristics well. What I was served was not just an “acquired taste”—it was curdled, thick, and sour. These are signs that something was wrong, whether it was the milk itself, the steaming, or the temperature.

What makes it more confusing is that the second coffee (which I appreciated) was completely different in texture and flavor. That inconsistency alone suggests the first one wasn’t up to standard. And while I’m glad a replacement was offered, I felt the tone of the response suggested that this was a favour, when it’s actually basic customer service protocol. I wasn’t asking for anything extraordinary—just a drink worth paying for.

I say this not out of pettiness, but because I value good hospitality and accountability. My review wasn’t written to be cruel—it was meant to give honest feedback, which is essential in hospitality. It’s disappointing to see that instead of acknowledging the concern, the response felt defensive. Owning a café means taking both praise and critique with openness. I hope this adds some context, and that it’s taken in the spirit it’s intended - as constructive feedback from someone who truly understands and cares about good coffee. Thank you for your...

A specialty coffee oasis tucked into a relaxed neighborhood just minutes away from Sunshine City! When I visited, the kindly proprietor surprisede by charging just 600 yen for a pour over (about $4 USD, tax included!). While the menu doesn't boast any competition coffee or rare microlots, the lychee tasting note of their Ethiopian light roast was a lovely start to my afternoon, and the neighborhood atmosphere offered a relaxing change of pace from other spots in the city. Much more of a locals feel than more established and internationally better known specialty roasters I visited while vacationing in...

Staff are incredibly welcoming, attentive and knowledgeable. Atmosphere is cosy. Coffee is exceptional. You can select from a range of beans, each with distinct flavour notes. Food range is limited to a few sweets and sandwiches but they’re delicious. The egg sandwich topped with meat sauce and cheese is a must try, very unique and incredibly tasty. Highly recommended if you’re...