Get a ticket at the machine to the left of the entrance and the waiter will call your number using a sign. The ticket machine closes at 8:30pm. My husband and I were staying at the hotel right above and saw long lineups every morning even before the restaurant opened so we decided to try around closing time. We grabbed a ticket at 8:20pm, went upstairs to our room for about 20 minutes, came back down to the line and our number was called in less than 10 minutes. I believe there were about 5-6 people ahead of us. So a total of 30 minutes wait is amazing because theres a sign that states that the wait time can get up to 2 hours!! You can also see your name on the wait list on the ticket machine screen to check your place in line. This place has amazing sashimi! The rolls were nothing to write home about. I would suggest to stick with sashimi or sushi because it’s so fresh and one of the top we’ve ever had. They have a ton of varieties of sushi here. I thought they would have a small menu, but it was huge! I wish we had time to come several more times to try all the varieties of fish that we don’t see at home in Toronto. You must try the medium fatty and fatty tuna sashimi! So delicious! And make sure you eat it with sake ;)