Bic Camera Shibuya Hachiko Exit — Local services in Tokyo

I had the worst experience in this store. This store is very rude to foreigners.

My younger sisters are non-japanese and who can't speak Japanese. My sisters wanted to buy Nintendo by tax free, so I, who can speak Japanese, screen shot and shared Bic camera's Nintendo's product page instead. I sent it because I thought they could get it easily if they show the screenshot to the clerk.

On Saturday, February 18, around 3:30 p.m., sisters visited the store. My younger siblings talked to clerk a few times, but they were ignored, and eventually tried to talk using a translator, but it failed. So they called me and told me to ask for Nintendo's OLED products, but the other clerk said me, "They can't buy it unless it's the product that the person purchasing wants." I said, "What's going on? Why? They want it. Is it not tax-free? Its ok They'll pay for it." That's what I kept asking. The answer was the same. "If they can't say the name of the product that they're buying perfectly , they can't buy the product."“ He repeated this without any explaining the reason at all. Is this a real rule?

I thought Big Camera was a foreign-friendly company , but the clerk's attitude was a clearly racism. (we are not white foreigner)

Do you think foreigners who can't read Hiragana and Katakana can speak Nintendo Switch organic EL models with perfect Japanese pronunciation?

Are you guys responding like this to the Japanese?

It was a really unpleasant experience. Eventually, my sister bought Nintendo at the nearby Big Camera Shibuya East Entrance. Since they are the same store, I felt more unpleasant because I thought the policy could not be different depending on the store.

Be sure to find and train a customer-facing clerk in the Nintendo space at this time of day. Also, I'm curious that it's a real rule not to sell the product to people who can't say the name of the product properly.

Please do not let other foreign tourists experience this on the trip they were looking...

I bought a battery for my iPhone. The staff asked if I wanted to open the box after my purchase and I said yes. He did and 3sec after I've realised that in was not compatible with my phone. He said that he couldn't do anything because the box was open even if it was still on his desk, not damage at all...he asked me if I wanted to cancel and I said yes of course. Then 1sec later he told me that it was not possible. He made me buy an adaptator that he opened first to see if it was compatible. It means that they are allowed to open the box and don't sell the product because the first one was not compatible so he had to put it back in the box. ..what is the logical? I am very disappointed with this "impossible situation" that makes nonsense. Apparently they have to "respect the rules" when it's in...

GREAT service and GREAT prices! Asaka-san was awesome to help me choose a new mirrorless camera! He was knowledgeable to answer my questions and used a great translation device whenever we couldn’t quite understand each other. It was extremely accurate. I’d been to several giant stores around 東京 and Kyoto researching and I was surprised to find the most knowledgeable and friendly staff here. The store is not the typical Bic as it is directly across from the Hachiko exit and the space is super crammed. The store offers tax-free shopping and sells both Japan-only and export versions with 1yr warranties. Maybe there was a sale for New Year’s, but the price I paid was significantly less than the going prices around town and compared to a Best Buy or...