Sushi Zanmai Ikebukuro Higashiguchi — Restaurant in Tokyo

I have known Sushizanmai chain for a while and came because they use to be good. I invited people from my family that was visiting Japan for the 1st time, thinking it was a good starter to Sushi cuisine. Unfortunately, it turned out really wrong.

Food itself was ok, at expected level from a Sushizanmai.

But we had trouble with their ordering system (tablet app) and I suspect that we had a special "foreigner treatment" too.

At what we thought to be the end of our meal and we were stomach full, we got served 6 plates of 6 tekka maki each. That is a lot of food arriving really late. But more concerning, NOBODY ORDERED THIS !!! We checked their tablet app for any mistakes, but their app did not provide a way to check order timestamps, hence the trap.

I tried to politely challenge the issue to the staff in Japanese language (I'm living in Japan since 2012), but all i got is a stubborn "you ordered it so you pay". I could also hear some small talks about us between chefs and the staff.

Staff also took away my miso soup before I could touch it for some reason.

So we ended up with a feeling of shame, a knot in our stomach and with a very pricy bill. No solution provided at all. I very rarely experienced that in...

The Ikebukuro branch is the way to go. Like I always say, if you wish to eat at popular establishment try to get there early.

The freshness of their sushi and sashimi remains very much consistent which I highly appreciate. Service however was a bit let down when I dined there for lunch. The waitress was a bit impolite and impatient. However I still highly recommend sushi zanmai.

I recommend you the Tuna platter and get yourself overdosed in...

Refused entry because no mask. Very silly rule because when you eat food do you wear a mask while eatting??? They was also no one in the store too. Dont you think if this is a strict rule for the restaurant you would provide mask for customers who dont wear one?? Its like what 20 yen per mask if you buy by bulk? Thats your lost of business. wont be ever visiting...