Biscotti Cafe — Restaurant in Nairobi

Location

Not a bad location. Easily accessible from Parklands or Westlands. You can walk, drive or even take a boda boda to get here. A star for location.

*Atmosphere * The cafe is very spacious, open, lots of light and air flowing. It is also cute with a very calming feel because of the cool colours. A star for overall ambience.

Service The service was okay. Not consistent. First time got really nice service, second time round got just average service. Half a star for service.

*Food and beverages * The menu is not complicated - very straightforward actually, but most food items are not suitable for people who don't consume dairy or gluten. Wish the menu indicated different food allergens. Half a star for the menu.

Personal Experience I got an iced Americano, and the sausage egg wrap that was served with a side of fries and a salad. There was no indication that the wrap would have cheese, but it did😔. I found the fries too salty and dry. They should leave some space to add the syrup to the coffee.

The portions were good. Not the best food experience, but not the worst either. Half a star.

If you don't have any allergens, you will definitely enjoy the offerings I think.

Price I spent around KES 1500 for a meal and drink. Average price for one person can easily be KES 2000 and above if you want a meal, dessert and drink.

Recommendations It's a great working spot. Great for meet ups, dates or treats. Half a star for all the possibilities the space offers.

Overall, a good experience rounding off to 4 stars.

Note: It gets busier towards...

I had high hopes for this place due to the amazing reviews, but unfortunately, my experience was far from satisfactory. I visited for breakfast and chose the steak and eggs, but it took an excruciatingly long time of over 40 minutes for my order to be ready. Keep in mind, it was a Saturday morning, and the restaurant was only half full. To my surprise, I overheard other customers beside me complaining about the lengthy wait for their French toast. It was puzzling why something as simple as French toast would take that long.

When my food finally arrived, they had completely messed up my order. I specifically requested my steak to be cooked medium well, but they decided to serve it well done. As a result, the steak was tough and lacked flavor. The restaurant does have a great ambience, and there is a car wash nearby if you're looking to multitask. However, considering the price point, I had much higher expectations.

Overall, I left feeling extremely disappointed by the slow service and the incorrect preparation of my order. Despite the pleasant atmosphere, I cannot recommend this place based on my experience. Hopefully, they can improve their service and attention to detail...

We visited Biscotti this morning and ordered the Avocado on Toast. Since it usually comes with eggs (which we don’t eat), the staff kindly offered to replace them with home fries, which we appreciated.

However, when the dish arrived, it was very disappointing. The toast was made with ordinary supermarket bread, and the avocado was simply spread on top with no seasoning or flavor — it looked like something a child could have put together.

When we shared this feedback with the waitress (even suggesting how they could prepare it better), she initially returned to say we would be charged extra for the bread replacement, which felt unfair. Later, after some back and forth, she clarified that it was a kitchen confusion and they wouldn’t charge us after all.

We also tried to order pasta, but were told it wasn’t in stock. In the end, we proceeded with the avocado toast, but even after giving suggestions, the quality remained poor.

The only highlight was the coffee, which was quite good. Unfortunately, overall, we left unhappy with the food quality and wouldn’t...